We arrived late at night and chose a budget-friendly hotel since we only needed a place to sleep. As I was traveling with my parents, we needed to rest as soon as possible.
When we arrived, we had to wait for check-in, but the staff seemed flustered and did not proceed with the process. It turned out that there were no rooms left in the hotel, so they offered to transfer us to another hotel, Song An Hotel. By that time, it was already midnight, and my family was exhausted and frustrated. We felt shocked and upset, but seeing the staff doing their best helped ease our frustration a little.
I wasn’t sure if the new hotel had the same room conditions as the one I originally booked, but unfortunately, it was located in front of a market, making it very noisy. The soundproofing was poor, and we could barely sleep for four hours before having to leave the hotel.
Aside from the staff being very kind and doing their best to help, the overall stay was uncomfortable and disappointing.
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