travelling with teens
6 Januari 2024
This service apar**ent is a rip off!
1. The apar**ent is not at all in the Landmark Plus Residences, only their office is! You get a random apar**ent in another Landmark Building
2. Amenities, like swimmingpool, are therefore also different to the description
3. for the New Year’s Eve we booked a river view apar**ent. When we arrived at New Year’s Eve we got a random apar**ent, not like the description, looked smaller and had no river view! When I tried to reduce our stay with 1 night a few days before they said cancelation was not possible because they reserved and held exactly this apar**ent for us all this time, but as we came it was sold out! Only solution was to cancel the whole booking. At that time it was already almost 21:00 on New Year’s Eve and nowhere to go with 3 kids. We had to stay but our New Year’s eve plans were ruined! Because we stayed that 1 night, they didn’t allow us to cancel the rest of our stay and get refunded, because now the cancelationpolicy was no longer valid in their opinion.
4. The condition of the apar**ent was quite worn down (Fotos) and we had a neighbor that played his musik real loud in the morning from 7 o clock on
5 We have to say that the service staff ( not the management) were really friendly and helpful
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