Waterside by Spinnaker Resorts

We came for a preview and sat through a 90 minute presentation with a promise of a visa gift card, dough dollars, 2 $50 hotel vouchers and 3 vacation packages for 4 days and 3 nights. First, the Waterside is in need of many updates. Rooms and furniture is very outdated. Kids pool has no bathroom (so you know where kids are going). They did have golf cart rides for tips to beach. There are lots of restaurants. Those were good! Now onto promised items. Visa card did work, dough dollars are only for certain restaurants. Only a couple in the area. The vouchers for $50 off a hotel, you have to book thru trip advisor. The 3 vacation packages are a NO go. Why…they never emailed them, like gal said they did. We waited 24 hours and kept checking all folders (like they tell you to). We tried calling and the rep said packages were not in profile and they would transfer to Welcome center. That rang for 3 minutes. We called back..no one answered this time at all. So.. lesson…do not trust them with the “promised stuff”! Now Hilton Grand Vacation NEVER did that to us and we do love our timeshare with them! So..again.. check BBB for Spinnakers. Not good reviews.

Stayed in 5107 which had 2 king bedrooms & 2 large bathrooms. The unit was very clean and they provided ample towels & toiletries. Big surprise too was that they included 2 bikes in a storage space for the unit free of charge. Wish they had told us that upon booking because we brought 2 bikes from home. The beds are very comfortable. Keep in mind that there is a unit upstairs. They had children & we could hear them running around all night. The pool and hot tub areas are very nice. The walk to the beach is anywhere from 10-15 minutes. If you're lugging lots of stuff, drive to the free parking area early in the morning and leave your car there. Get there early because it fills up quickly. Big negative was the morning of check-out, housekeeping came by at 9am when checkout is at 10am. Didn't appreciate feeling rushed.

We have been owners at Waterside for 20+ years and have gone to HH every year, we do not trade our timeshare. We have even used Owner Bonus Time. We always request the 5700 building and this year stayed in 5735. All units are seriously in need of updating, the paint in this unit was chipped on the baseboards and the bathrooms have not been updated since built over 20 years ago. The vanities are beat up, faucets are old, shower stalls stained, and no one uses the jacuzzi tub (last time I did 10 years ago, I got an UTI!). What we are all paying in yearly maintenance fees, plus the 10’s of thousands we all have paid for one week of usage each year should provide for updates at least every 5-10 years. The dishwasher was old, fridge old and barely made ice, it’s almost embarrassing to have friends with us! And to top it off this year we had a problem with what we were told was “carpet beetles”! We are disappointed, but we have little choice since we have paid for ours long ago and we love Hilton Head Island. We refuse to attend their high pressure “owners meetings” each year! It’s not worth the $100 to take 2-3 hours of our vacation to listen to their lies. We just want the units updated with new appliances and total guts of the bathrooms!

Waterside has multiple blogs, adequate parking and comfortable room. Difficult to trade into, so plan far in advance, walking distance to beach. Covered parking. Hospitable staff. Longish check in. Clean and well stocked condos.

Nice resort about a 15 minute walk to beach. They have a shuttle, but if you have a lot of stuff, it’s easier to walk. Living room furniture was extremely uncomfortable. Would stay here again.

resort is maintained at a high level units are large, clean, all appliances worked internet reasonably strong - good enough for zoom

We stayed a week at the resort. From the time I arrived at the front desk around 9pm and had a totally unprofessional employee check me in, it was downhill from there. The other employee checking in another guest was so polite and mentioned the turtles that gather to feed at the bridge over the lagoon. My guy said nothing. I think he was about to go home as I saw him coming out and going to his car. The condo was clean with a good layout. Two days later I called the desk to ask where I exchange the towels and kitchen cloths, I was told this wasn't a hotel and we had to wash them ourselves. I have had my timeshare since 1994 and stayed it many. I have always been able to exchange. Two nights before we left, we started the dishwasher at 10pm and went to bed. One of my guests got up to get water and stepped in a large puddle. The dishwasher was leaking. It took six beach towels to wipe it up. I called down to the front desk to tell them know and they said they would send someone up. A few minutes later I decided we didn't want anyone to come that night because we were golfing early the next morning. I called down to tell them to wait til morning to come. I was on hold for a good 5 minutes, hung up and called back and was put on hold again. Finally, I was able to tell them to send someone in the morning. I went to bed and 15 minutes later the doorbell rings. I get up and the guy tells me he will send someone in the morning. I said we would be golfing and that would be fine. I call down in the morning to tell someone to make sure the guy runs the dishwasher because it was full. We get home from golf and dinner and the washer hasn't been looked at. I call down to the desk and get Ed. I don't know his last name, but he was very professional. He apologized and said he would set us up in another unit. I told him how I was put on hold, and he apologized again. I know there are nice people there like Kim the concierge who was great. The elderly man with a cane was very nice. But the 2 or 3 others I delt with were not. Honestly, I had a bad experience. I have never in all the years I have been staying in timeshares experienced anything like it.

It was a perfect location, close to restaurants, grocery stores and the beach. WIfi all over the complex. The apartment was very clean, well appointed and the bed was very comfortable. The pools and hot tubs were wonderful. Would definitely recommend this resort.

We were here to escape the cold and work for the week from somewhere warm. The description said 'two blocks from the beach' - not really true. There was a college tennis group here while we were here. Despite calls to the front desk, these kids were permitted to stay up outside until all hours of the night carousing, making nose, and playing cornhole until some nights until past 1 am. Not a very restful stay for us between that and the construction going on in the garage of our building, which was not disclosed to us until the day before it started (went on all week - we could not park in the garage our whole stay).