Grand Mercure Beppu Bay Resort & Spa

Ulasan Grand Mercure Beppu Bay Resort & Spa

Grand Mercure Beppu Bay Resort & Spa

Irie-1825 Hiramichi, Hiji, Hayami District, Hiji Town, Hayami District, Oita Prefecture, 879-1508, JapanLihat Detail Hotel
Grand Mercure Beppu Bay Resort & Spa
Grand Mercure Beppu Bay Resort & SpaGrand Mercure Beppu Bay Resort & SpaGrand Mercure Beppu Bay Resort & Spa
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Ulasan Tamu tentang Grand Mercure Beppu Bay Resort & Spa

8.9/10
Very Good
185 ulasan
Ulasan terverifikasi
Location8.6
Amenities8.9
Service9.1
Cleanliness9.0
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Urutkan berdasarkan:
All reviews(185)
Positive reviews(173)
Reviews with photos/video(62)
Delicious breakfast(40)
Nice sea view(36)
Relaxing hot springs(24)
Large rooms(23)
Delicious buffet(15)
Convenient parking(10)
Perfect for kids(7)
Well designed(4)
Negative reviews(12)
Guest User
Standard Room, Japanese style, 4 futon beds, Ocean/Sea view
Check-in Mar 2025
Family
3 ulasan
2.0/10
Diposting pada 21 Apr 2025
It was horrible to stay a night there as I never expected the room to be so dated and dirty. I booked a Japanese style room, it was a very dark room and all the furniture was dated and the mat was very filthy. When I switched on the air conditioner, a super bad smell came out from it and the staff said nothing can do expect a spray. So I requested to change the room. They let us change to the western style room which was a bit better, but the furniture was still very dated and looked dirty. A 3-star hotel Without breakfast and the location was not convenient, I think the price was not reasonable. I am sure not recommended this hotel.
Tanggapan dari Properti: Thank you very much for using the Grand Mercure Beppu Bay Resort & Spa this time. Thank you for your post regarding the age of the room. We rebranded in April 2024, but some guest rooms have not been renovated and remain as they were, and we sincerely apologize for not meeting your expectations. While it is difficult to respond urgently to renovations, we will share your valuable feedback with the entire hotel. The superior rooms were renovated in April 2024, and the baths and toilets are separate, making them very popular. We hope this will be helpful to you. We are truly sorry for making you feel disappointed despite your valuable stay with us. Grand Mercure Beppu Bay Resort & Spa WEB Team
Sara Ardelia
Superior Room with 2 single beds , Mountain view
Check-in Mar 2025
Family
8 ulasan
9.5/10
Amazing
Diposting pada 21 Apr 2025
The closest hotel to Harmonyland which allows you to take taxi to and from the theme park at a reasonable price. The hotel basically provides everything from snacks, drinks and meals all day including dinner and breakfast, everything was excellent. I was aware that Mercure is an international hotel chain thus the vibes of the hotel itself can’t truly be entirely Japanese. However, I was still very satisfied with my stay overall. I was so lucky to see some cherry blossom trees still in their peak at the hotel parking lot while the peak of most other trees in different areas had already passed. The hotel also offers free shuttle from and to Beppu Station which we found to be very helpful.
Tanggapan dari Properti: Thank you very much for staying with us this time.We are very pleased to receive your compliments about access to Harmony Land and the hotel's facilities. We strive to meet our guests' satisfaction by enhancing snacks, drinks, and meals, so we appreciate your acknowledgment of that.It’s wonderful to hear that the cherry blossoms were still in full bloom during your visit; it sounds like you had a fantastic experience. Being able to feel the change of seasons is one of the charms of our hotel.We are also delighted that you took advantage of our complimentary shuttle service to Beppu Station and found it convenient. We will continue to strive to provide our guests with a comfortable stay, and we sincerely look forward to your return visit.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Team
S S family
Japanese style, 4 futon beds, Mountain view
Check-in Mar 2025
Family
5 ulasan
8.5/10
Very Good
Diposting pada 15 Apr 2025
Nice staff, with sufficient car park. Hot spring facility is provided. Good location with great view and ample type of breakfast offered.
Tanggapan dari Properti: Thank you very much for staying at the Grand Mercure Beppu Bay Resort & Spa. We appreciate the wonderful photos you shared. Our hotel staff will continue to strive to provide services and hospitality that meet your expectations, and we hope to receive your continued patronage. Please consider using our hotel again when you visit. We look forward to welcoming you again.
Anonymous User
Standard Room, Japanese style, 4 futon beds, Ocean/Sea view
Check-in Mar 2025
Couples
2 ulasan
9.0/10
Great
Diposting pada 14 Apr 2025
The location is good, and you can see the beautiful Beppu Bay. The hotel is very considerate and offers a free drinking night in the lobby bar. There is a beautiful church facing the bay.
Tanggapan dari Properti: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.We appreciate the wonderful photos you shared. We would like to take this opportunity to thank you for sharing your experience and for providing such an excellent rating.We will continue to improve our services so that your next stay will be even more satisfying, and strive to provide all our guests with a stay that exceeds their expectations.We look forward to welcoming you back again.
sawpoh
Classic Room with 2 single beds, Ocean/Sea view
Check-in Mar 2025
Family
18 ulasan
9.5/10
Amazing
Diposting pada 8 Apr 2025
We had a great experience at this hotel from check in to check out. Our room is big with an awesome seaview. Lobby is spacious, free drinks including beer and snack are served during tea time and supper (no beer). Breakfast is the highlight of this hotel, the food are of good quality and always refilled. Restaurant is huge so no issue with waiting for table. Location is out of town but since we drove so not an issue. There are convenient store just across the hotel.
Tanggapan dari Properti: Thank you very much for choosing the Grand Mercure Beppu Bay Resort & Spa. We hope you were able to relax during your stay. We will continue to value the spirit of hospitality and strive to provide services that meet our guests' expectations. We would be grateful if you could choose our hotel again the next time you visit Oita. Thank you very much for your review. Grand Mercure Beppu Bay Resort & Spa WEB Team.
NelsonT
Standard Room, Japanese style, 4 futon beds, Ocean/Sea view
Check-in Jan 2025
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 7 Mar 2025
The hotel provided an exceptional experience from start to finish. The staff was friendly, professional, and went above and beyond to ensure our comfort. The rooms were spotless, spacious, and elegantly designed, with modern amenities that added to the convenience. The beds were incredibly comfortable, ensuring a restful stay. The on-site dining offered a great variety of delicious dishes, and the breakfast buffet was a highlight. The location was perfect, within walking distance of key attractions. Overall, this hotel is a fantastic choice for both leisure and business travelers. I will definitely return and highly recommend it to others.
Tanggapan dari Properti: Thank you for staying with us at Grand Mercure Beppu Bay Resort & Spa.We would like to thank you for sharing your impressions of your stay.All of our hotel staff are very happy that you had a comfortable stay. We are also very encouraged that you were impressed with the service of our hotel staff, which serves as a driving force for us to continue to improve. All of our hotel staff will continue to do their utmost to provide you with the service and hospitality that you expect.We hope that you will choose us again if you have the opportunity to visit Oita again.Thank you very much for your review.We look forward to welcoming you again.Grand Mercure Beppu Bay Resort & Spa Web Team
Elson2
Classic Room with 2 single beds, Ocean/Sea view
Check-in Mar 2025
Family
8 ulasan
8.0/10
Very Good
Diposting pada 2 Mei 2025
Good service, good view and fabulous breakfast
Tanggapan dari Properti: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.We are very pleased to hear that you were satisfied with our hotel's services.We will continue to strive to provide our guests with comfortable hospitality.We hope that you will visit us again. Thank you for your review.Grand Mercure Beppu Bay Resort & Spa
Vanvanlai
Superior Room with 2 single beds , Ocean/Sea view
Check-in Nov 2024
Family
19 ulasan
10.0/10
Outstanding
Diposting pada 18 Jan 2025
Grand mercure beppu offered us the most amazing stay when we were in Beppu. We had a Seaview room, which was pretty and we loved the onsen on-site.
Tanggapan dari Properti: Thank you very much for using Grand Mercure Beppu Bay Resort & Spa.We are very happy to hear that you had the best stay.It is our mission to provide a comfortable stay for our guests, and we will continue to strive to improve our services in the future.All of our staff will continue to strive for a high level of hospitality and customer-friendly service, and will do our best to meet your expectations.We hope that you will come again and fully enjoy the charm of the hotel.When you come to Beppu, please use our hotel. We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Anonymous User
Classic Room with 2 single beds , Mountain view
Check-in Nov 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 15 Jan 2025
Very good breakfast and awesome scenery. Recommended for family road trip.
Tanggapan dari Properti: Thank you very much for staying at Grand Mercure Beppu Bay Resort & Spa.Based on your feedback, we will strive to create a comfortable space so that our guests can relax and enjoy their stay without stress.We will continue to work hard to become a hotel that is chosen by many people.Please use our hotel again when you visit here.We look forward to welcoming you again.
Sui Lin
Superior Room with 2 single beds , Mountain view
Check-in Feb 2025
Family
1 ulasan
9.0/10
Great
Diposting pada 27 Mar 2025
We booked a room for 3 nights for 2 adults and a child, the hotel provided only 2 towels daily. Every single night I had to call for an extra towel and the front desk could not speak English. It was super frustrating. The hotel has free parking on site but it can get crowded so the nearest carpark is always full. We didn’t try to onsen too as I think it would be too many people. Nevertheless it was a spacious room where we could open 2 big luggages comfortably. Very clean room and toilet. Overall, we enjoyed the stay.
Tanggapan dari Properti: Thank you very much for choosing Grand Mercure Beppu Bay Resort & Spa.We would also like to thank you again for taking the time to provide us with your feedback.We apologize for the inconvenience caused by the inadequate set-up of your room.We will do our best to keep the rooms clean and relaxing.Based on the feedback we have received, we will continue to make every effort to improve our services.We sincerely look forward to welcoming you again.
Lam Mun Yuan
Classic Room with 2 single beds, Ocean/Sea view
Check-in Mar 2025
Couples
29 ulasan
10.0/10
Outstanding
Diposting pada 15 Apr 2025
Amazing location right above shopping mall, walking distance to all attractions
Tanggapan dari Properti: Thank you very much for using the Grand Mercure Beppu Bay Resort & Spa this time. We also greatly appreciate your feedback during your stay and the very high evaluation you provided. We will continue to work hard every day to provide even better services for your next visit, and strive to ensure you enjoy a comfortable stay. We sincerely look forward to welcoming you again.
Jason
Classic Room with 2 single beds , Mountain view
Check-in Jun 2024
Family
9 ulasan
10.0/10
Outstanding
Diposting pada 1 Agt 2024
Very large scale resort. All the facilities have been renovated It is very rare to find hotel rooms that are larger than 30 sq.m in Japan The snake corner at lounge are great My family and I had a good time staying at this hotel
6/10
Tanggapan dari Properti: Thank you very much for Grand Mercure Beppu Bay Resort & Spa.Thank you for posting so many wonderful photos along with your impressions.We are also very honored to receive a high rating of ☆5.We are very happy that you were able to spend a comfortable time at our hotel.The Western-style room of our hotel is 36㎡, so I think you were able to spend a relaxing time.We will continue to devote ourselves to becoming a hotel of choice for many customers.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa WEB Staff
Guest User
Classic Room with 2 single beds , Mountain view
Check-in Des 2024
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 2 Feb 2025
Room is very big, but a bit old. There is onsen and free flow alcohol. Very professional and welcoming service.
Tanggapan dari Properti: Thank you very much for choosing the Grand Mercure Beppu Bay Resort & Spa. We also appreciate your 5-star rating! We are truly honored to receive such encouraging feedback from our staff. We will continue to strive to provide services and hospitality that meet your expectations, and we kindly ask for your continued patronage. We sincerely look forward to your next visit. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Staff.
nuuu
Superior Room with 2 single beds , Ocean/Sea view
Check-in Des 2024
Family
8 ulasan
9.0/10
Great
Diposting pada 21 Feb 2025
A family friendly hotel. Stayed at the renovated floors, everything was good. Stunning sea view, Nice hot spring. Property is up on a hill, Recommend for tourists driving.
Tanggapan dari Properti: Thank you for staying at Grand Mercure Beppu Bay Resort & Spa.All of our hotel staff are very happy that you had a comfortable stay.We are also very pleased that you enjoyed the view of Beppu Bay from your room and our hot springs.All of our staff will continue to strive to provide comfortable bathing facilities and courteous hospitality, so if you have the opportunity to visit Oita again, we hope you will use our hotel again.We look forward to seeing you again.Thank you for your review.Grand Mercure Beppu Bay Resort & Spa Web Team
Anonymous User
Classic Room with 2 single beds, Ocean/Sea view
Check-in Des 2024
Family
12 ulasan
8.5/10
Very Good
Diposting pada 10 Jan 2025
Very nice and comfortable. Room is very spacious. Booked a room for 3 adults with sea view. It comes with 3 double beds. Have outdoor and indoor onsen facilities. Big spread of buffet for breakfast. Free parking.
Tanggapan dari Properti: Thank you very much for choosing the Grand Mercure Beppu Bay Resort & Spa. We are very pleased to hear that you had a comfortable stay. There are many attractive tourist spots around the hotel, such as theme parks and aquariums. The access by car is also good, so if you have the opportunity, we would be delighted if you could visit the Grand Mercure Beppu Bay Resort & Spa again and create new memories. We sincerely look forward to your next visit. Thank you for your review. Grand Mercure Beppu Bay Resort & Spa WEB Team