We stayed at the St George Hotel for two nights in May 2024, accompanied by friends and our teenage sons, aged 14 and 12. The hotel boasts an attractive design and a favorable location, which are definite pluses. However, the service did not quite meet our expectations for a 5-star establishment, feeling more akin to that of a 4-star hotel. A few small, yet significant issues marred our experience. For starters, there was no one to greet us at the door or assist with our luggage, which we had to carry up to the reception on the first floor ourselves. No staff member escorted us to our room either. At breakfast, we noticed guests casually dressed in flip-flops and gym attire, which seemed out of place in a supposedly high-standard hotel. The bar experience was similarly disappointing. The cocktails were subpar; my Whisky Sour was overly sour and clear, not at all what I expected from a premium establishment. Moreover, the bartender's appearance was unprofessional; his shoes were so worn that his toes were visible. One of the most frustrating aspects was the age restriction at the pool. Despite being empty and having adult supervision, our sons, who are 14 and 12, were not allowed to use the pool due to a policy restricting access to those 16 and older. This policy was surprising and disappointing, as we have never encountered such restrictions in other luxury hotels around the world. In summary, while St George Hotel excels in aesthetics and location, the level of service and attention to detail do not live up to the 5-star standard we have come to expect. This was not the experience we anticipated, and it made our stay less enjoyable than it could have been.
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