I have been staying in a lot of hotels ,but this was the worst stay in my life. Check in at night to room on 6th floor. Wake up in to 2in of water in room, the phones in room do not work!!!, i went down and ask for help. After 7h wait. we were given key to new room on second floor, but the no power, no help with language, no elevator, so with all bags two old +63,my hubby+69 we went down to 2nd floor. In the lobby there was at all time 3+4 young men, I guess KGB watching over every one us but NOT FOR HELP. On Friday power in ALL Cuba went down, we were told to be at 7pm down with our bags, NO HELP again. Bus arrived , but we were left outside, by buss, waiting for over1.5h2h. I trace the driver, Him and all hotel staff were sitting out side smoking, socializing , chatting, the manager was not to be found. We can understand the situation, but we were treat like nuisance by staff. I worked in Hospitality in Canada for over 30 years ,i went up from Night auditor to General Manager, and what happened To Us, was the highest ignorance and disrespect of patrons. Finally we were moved to different hotel and what a change all services were provide, with smile ,an d grace, so it can be done. For you own good DO NOT STAY IN THIS HOTEL, aha only one employee speak English Bogusha
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