Trip39870026487
3 Juni 2024
Absolutely awful experience, never again. We paid extra for a premier room, what a joke. Yes it had a posh chair, and a few nice lamps but no bigger than a normal room. Looks like the king size bed was sacrificed to make the room look bigger as we only had a double. Not good when your partner is 6’ 3. Bath was full of mould, dead flies on the bathroom floor, missing lightbulb from the desk lamp, specs of god knows what on the carpet, cleaner needs retraining. Went down to the bar for a drink. No draught Guinness. I asked for a glass of Prosecco. I was told I could only buy a full bottle. This certainly hadnt been the case on previous visits. When questioned why there was a bottle of Prosecco already open was told someone had made a mistake, company policy was full bottles only. Asked for Gordon’s gin, they’d run out! You get the picture. Seats in the bar were in a terrible state, need dumping. Paid for meal deal, they “forgot “ to mention it would be a reduced menu. As you can see from the photographs even the reduced menu was reduced. Won’t even go in to them trying to charge a surcharge for the wine which was included in the meal deal. Tried to use the vending machine. Couldn’t get anything from it eventually found a staff member who said it was out of order. Partner suggested an out of order notice. She told us we should have known it wasn’t working as there was no light on it! Final straw was breakfast. Same complaints as others have made. No orange juice, waited at least half an hour for the bacon to be replenished. When it was finally replenished it was overcooked and so hard it was inedible. The Chef was having a bad day we were told. Judging by other reviews, he has them very often. The complaints were many from everybody trying to get their breakfast and it appears the staff have had enough as we were asked to write a review in the hope someone at the top would listen. I do wonder if this hotel is being run down purposely. We have stayed here three or four times since it opened and it was so much better. Definitely the worst PI I’ve have ever stayed in and we have stayed in several across the country. There were a couple of plus points, it’s in a great location and the price we paid was good
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