Premier Inn Harlow East (Church Langley)

Lots of things not as expected; tv remote broken etc. TV not working properly. I heard what sounded like someone being attacked by her partner. I am disabled and tried to alert someone over seven or eight times, no one available!! I mentioned it the next day when I finally was able to see someone they looked worried but barely had a minute spare due to being overstretched in their job. Staff were pleasant but clearly pushed to their limits. It’s obvious the company just wants big profits at the expense of staff well-being and customer safety and satisfaction.

Good location near main routes, resto, supermarket, petrol, has aircon, basic, you know what to expect and best beds. Suits a one to two night stay for doing stuff elsewhere.

The beds were comfortable and staff were welcoming, especially Mr. Dawood who was helpful in getting travel information for our next destination. The ambience was clean. I loved the shower gel as it was a premium quality and the facility had treated water system.

Good night's stay, just what we needed. for a night away for a friends party. Quiet and peaceful location, comfortable and clean rooms. Pub next door was good for breakfast,.

The windows do not open at the hotel and the air con didn’t cool the room down. It was very hot at nights. It would be nice to be able to have fresh air

We wanted a reasonably priced hotel a short drive from the Hertfordshire Zoo, and this fitted the bill perfectly. Reception staff friendly & welcoming, room ample sized, spotlessly clean and laid out as you’d expect from a premier inn. Despite having a large Tesco across the carpark the room was lovely & quiet. We were warned at check in that there was a possibility of only the continental breakfast being available despite our pre-booked cooked breakfast due to staff shortages at the pub. We were assured if this was the case we’d be given a full refund. However- and despite some slight trepidation having read previous reviews about food- the breakfast service was fully up and running. I was very pleasantly surprised, the cooked food was very good, arrived hot & promptly, and there was ample choice of continental breakfast to accompany it. The lady server- who seemed to be running the place single handedly- was friendly and efficient. I would definitely return to this hotel if in the area again.

Could not fault this Premier Inn. Early check-in provided at 10.30am for only £10! Very friendly welcome. Comfortable clean room Very convenient for Tesco Superstore for supper - room has desk mounted bottle opener so you can buy a bottle of beer!

Modern Premier Inn, clean and tidy with normal comfortable beds. Check-in went smoothly. We had a very big bedroom here and a large TV otherwise it was a typical modern premier in room. The water pressure was a little low on the sink but not a problem. Breakfast was next door in the Potters Arms which was probably our best Premier Inn Breakfast experience, great service from Joanne and had a nice touch with teapots and milk jugs.

Lovely clean hotel with great staff especially the young man on afternoon shift when we arrived he went above and beyond to help ,pub was nice but sadly closed on Monday and Tuesday so had to eat elsewhere,Tesco across the road was handy