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1 malam
Ulasan Tamu tentang THE FIVE RESIDENCES HANOI
9.2/10
Sangat Baik
39 ulasan
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Ulasan terverifikasi
Lokasi9.2
Fasilitas9.0
Layanan9.1
Kebersihan9.4
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Semua ulasan(39)
Ulasan positif(17)
Ulasan dengan foto/video(3)
Pengalaman menginap terbaik!(7)
Bersih dan rapi(5)
Layanan memuaskan(5)
활활호호
Check-in Agt 2023
Traveler bisnis
43 ulasan
8.5/10
Luar Biasa
Diposting pada 18 Sep 2023
Sarapannya sederhana dan enak. Saya puas dengan kondisi kamar, kebersihan, dan pelayanannya. Kolam renangnya bagus, dan walaupun gedung sebelahnya sedang dalam pembangunan, tapi kedap suara dengan baik. Lokasinya juga bagus. Ada minimarket tepat di depan lantai, dan Lotte Department Store berjarak 700 m berjalan kaki. Saya berencana untuk menginap lagi pada perjalanan bisnis saya berikutnya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Xin chào,The Five Residences Hanoi를 대신하여, 최근 저희와 함께 하신 경험에 대해 공유해 주신 귀중한 피드백에 진심으로 감사드립니다. 귀하의 생각과 통찰력은 저희가 서비스를 지속적으로 개선하고 고객에게 기억에 남는 경험을 제공하기 위해 노력하는 데 매우 중요합니다.곧 다시 귀하를 모실 수 있는 기회를 기대합니다.따뜻한 인사,
wonsik
Kamar Deluxe
Check-in Jun 2025
Traveler bisnis
8 ulasan
8.5/10
Luar Biasa
Diposting pada 5 Jul 2025
The first impression of the hotel was not very good, because the attitude of the reception was so unpleasant and rude. However, most of the hotel confirmed my choice. The condition of the room - clean and well-organized. The auxiliary facilities were old but okay. The breakfast was also prepared only with a menu to choose from, which was good. And the staff were well-trained. The check-out completely reversed my image of this hotel. The staff member, Ms. Anh Vu, was in charge and was perfect. I was able to check out with a very happy heart. I hope this staff member's customer service method will be maintained for a long time. And I hope to meet this staff member again the next time I stay at this hotel.
Terjemahkan
Tanggapan dari Properti: Dear Mr. Wonsik,Thank you very much for sharing your experience with us.We sincerely apologize for the initial experience at reception you had upon arrival. Your feedback is extremely valuable, and we will address this matter with our team to ensure every guest feels welcome from the very beginning of their stay.We are, however, truly pleased to hear that the rest of your stay met your expectations — from the cleanliness and organization of the room, to the breakfast and facilities, and especially the service of our team.It is particularly heartwarming to know that Ms. Anh Vu left such a positive impression during your check-out. We’ll make sure to recognize her efforts and maintain this high standard.We would be honored to welcome you again in the future, and we hope your next visit will be smooth and pleasant from start to finish.Warm regards,The Five Residences Hanoi