Hotel di Wulin Square Area, Hangzhou

The room is very spacious, and with free mini bar too. The hotel staff is very friendly. When you order for food delivery, the cute hotel robot will send it to your room. The location is not too bad. Need to walk a bit to reach the nearest subway station. The breakfast standard , has fruits , chinese cuisines and western ham and eggs.

Got the highest level room, at 24th storey - believe an upgrade was given tho the front desk did not mention. Appreciate the nice gesture. Had a 2 comfortable night with the hotel. Room is high tech with curtain control. Bidet is also present, totally amazed. Best thing about the hotel, separated toilet from showers. Nearby the hotel is a local supermarket. Right at foot of hotel is a convenience store. Opposite is a couple of pharmacy. Train station exit is just right along the main road pathway, 1min accessible. There is also Tim Hortons in the building. Other bubble tea is also around the hotel. Definitely liking this hotel that i'm booking it again for my return trip. Only negative about this hotel is pick up and drop off point for DiDi etc is along the mainroad on bike lane, which can be dangerous since many bikes are around all the time.

**Merchant Marco Hotel, Hangzhou** Our stay at Merchant Marco Hotel was enjoyable overall. The location is a major highlight—it’s very close to the train and metro stations, making it incredibly convenient for getting around. It’s also within walking distance to Hangzhou’s main attraction, **West Lake (西湖)**, which was perfect for sightseeing. The hotel layout felt a bit aged and the rooms were slightly smaller than we’d prefer, but the in-room facilities were modern and well-maintained thanks to recent renovations. The staff were friendly and helpful, adding a welcoming touch to our stay. The international breakfast included with our booking was a pleasant surprise, offering a wide variety of dishes with above-average taste. It was a great way to start our mornings. While the hotel could use some updates in terms of space and overall layout, the convenient location, updated amenities, and excellent service made for a comfortable stay. We’d consider staying here again for future trips to Hangzhou.

The hotel is in a good location and quite near a subway station. Well decorated with good size room. The cleanliness was very well done, everyday after we return back to hotel for our rest in the afternoon, the room feels so clean and refreshing so we are very impressed with the cleaning staff. One particular staff worth mentioning is Ms.Hai from the morning breakfast restaurant. On our first morning, we came down to the restaurant at almost 10am, it was very crowded but Ms. Hai took care of us very well, got us our table all cleaned up and made sure we have enough food and the items we wanted as the kitchen was slowly closing up for breakfast to end. On our next few mornings, she did the same excellent service for us and we also saw that she took care of many other guests that needed her help also especially the elderly ones. We think Ms. Hai gives her service from her heart so please convey our special thanks to her. However, we find that the front desk staff are not as friendly as they just put on a superficial smile and they don't really listen and want to help you, maybe you should train them more so that they are able give your guests a more sincere service just like Ms. Hai from the breakfast restaurant. We found one interesting feature when we ordered our food online, its being served by a robot who brings the packed food right in front of our door! Overall experience is a good one. Thank you.

The room is warm in winter, spacious, and features a great bathtub, shower, and a comfortable bed. Located on the 20th floor, it offers a nice view. There are two types of pillows—normal and buckwheat. The room also includes a traditional tea ceremony table. Various lighting options can be used to illuminate the room, including perimeter lighting around the bed. Breakfast is served on the same floor. While not exceptional, it is edible, offering eggs, vegetables, and even shrimp. However, some dishes are overly garlicky and spicy

Super cozy hotel with excellent cleanliness and big space for families vacations! Breakfast was superb and lots of variety to choose from too .

In terms of hygiene, it is clean and tidy. This time I came to Hangzhou to meet friends. Their front desk staff are very kind and enthusiastic. The bathroom is also separated from wet and dry. The shower room is large and the computer can be played smoothly without lag. It is a great experience. Very good, full of sense of technology, recommended~

The most satisfying booking in recent years It is perfect for a mother like me who travels to Hangzhou with two kids It meets all my requirements. Clean and new, not crowded and old Close to the subway, away from the downtown but with convenient transportation Not messy but with a good shopping mall next to it. All are met😌! The next day we changed to a parent-child room, and the children were so happy when they entered the room. You get what you pay for. The gift arrangement is great. It's a pity that we played outside every day and didn't have time to enjoy the swimming pool and free afternoon tea.

The area was amazing. I tried a normal room and a west lake view room (both had humongous TVs with tons of streaming options). The room viewing the West Lake was definitely worth it. Every morning it was so beautiful. It felt like the mountains were so close. It was also directly above Wulinmen metro station (you can use alipay to navigate all over Hangzhou with the metro, very cheap). I stayed for 11 days and had no issues. Room service was great and very modern. all the employees were so friendly. The breakfast was very much superior to any hotel breakfast I have ever had in the US. Loved it!

The hotel is quite good, the service is good, it is a newly opened hotel, the room has no peculiar smell and is relatively quiet. Facilities: Good Hygiene: Good Environment: Good Service: Good