Ulasan Marco Polo Hotel Gudauri

NEVER TO COME BACK! It is my third time at the hotel, and while the first time was absolutely excellent, every time ever since was a worse experience than the previous one. I must say though that this third experience was beyond awful, with the worst possible service. I can safely say I would never come back to the Marco Polo again. First, prices went up ridiculously, the service in the restaurant deteriorated, its menu changed and not for the best, and the dishes prices went up for no reason. But the worst part was the service of the hotel staff and and the unbelievable attitude of the hotel manager: I made a booking for 3 people in the room, however, when we arrived at 3am, the room was smelling with sewage and set only for 2. There was nothing they could do according to them, so we had to pass the night in a stinky room. All complementary stuff in the room (like coffee) were not refilled along our stay, even though the hotel clearly stated that they will. But the most upsetting experience was the blunt lie of the hotel manager when I asked to *pay* for a late check out. The manager, named Guga, had insisted that there was no availability whatsoever at the hotel (and suggested to me and my kids to take a shower at the spa..). As I found this very hard to believe, I immediately checked online and managed to make a reservation on the hotel website! When I went back to him with the reservation, he even had the nerve to deny. No apologies or regrets. So unfortunate to see how one manager turns a great hotel to such a low level institution. But not to worry - Gudauri has many other options in that price range, and I’m sure that their quality is superior to the Marco Polo. To resume - absolutely do not recommend.

It’s awesome and 5 star hotel and also service great. They arranged great breakfast for vegetarian

good for family trip i love it thank for ur servis see u soon trip

hotel is nice but little old, big landscaping, breakfast is good, but not buffet at that time bcz not many guests, they served to table. staff very friendly, speak English. we went end of October, so no snow, no lift service. better to go gudauri after December till march if you want to see snow and activities.

來兩次了 每次都會住幾天 出後門就到雪場 這一點非常方便 酒店所有人服務態度很好 熱情 專業 唯獨樓下餐廳一個應該是經理的女員工 對待客人非常不友好 態度極其惡劣 去餐廳好多次她都依然很刻薄 我們一羣人都被她影響旅遊的心情

Местоположение близко к подъемнику, номер хороший, новый, красивый вид из окна, уборка не на 100 процентов, забирали посуду, забывали поставить новую, даже после звонка на ресепшен не принесли, пришлось просить уборщиц в коридоре. Не давали новые капсулы для эспрессо-машинки. Завтрак хороший, в отеле есть сауна (только финская) и бассейн с видом на горы (входит в цену), джакузи не работало. Бильярд, боулинг, бар за дополнительную плату, удобно что находится в самом отеле. Заказали отель ради детского клуба, по прибытии оказалось, что нет присмотра за детьми, есть просто игровая комната, в которой практически нет игрушек… Персонал на ресепшн приятный, готов помочь.

房間設施很好，衞生也不錯，

非常好。不錯

還不錯方便

很不錯的酒。酒店後面就是滑雪。

The Good. The hotel is situated right next to the chairlift that goes to the top of the beginners' green slope. It has its own rental shop on floor 1 that has knowledgeable and friendly staff. The hotel provides lockers for your clothes and ski equipment. You need to leave an ID. The shop takes CC. Lift passes can be bought just by the chairlift. The lobby has plentiful chairs, some books to read, some games behind the front desk, and several ATMs as well as a photo desk. There is a ski shop and a bank. There is a large restaurant where breakfast takes place. There is also a bar with an English Georgian menu and reasonably trained staff. Just off from the lobby by the lifts is access to a 4 lane 10 pin bowling centre, some pool and billiards, 2 table tennis tables and fussball. The indoor pool is lovely, and the indoor padel tennis is great. The front desk staff were polite and spoke fairly good English. The key cards worked all the time, unlike other hotels. The lifts are fast and frequent..although the top floor call button only has an up??? The 40" tv in the room was very easy to connect a firestick to. There was a nepresso machine in the room. Teabags, sugar, coffee, 2 glasses, 2 teacups, and saucers. There was an empty mini fridge. The bathroom had been renovated and was very clean. The shower was powerful, spacious, and hot. There are lots of shelves in the room. An iron and ironing pad, safe, drawers. Toothbrushes, vanity kit in bathroom. Soap and shapoo/conditioner in bottles fixed you wall Adequate European plug sockets, standing lamp. Breakfast was adequate with the visual spread of bread, meats, cheeses, yoghurt, some hot dishes, etc. Toaster, juices. The hotel provided NYE entertainment for young children from 7 to 9. Magician, games, santa. They booked a UK band..the Alleycats, who were great. The new GM, Nike, is passionate about making changes and is aware of some of the issues with the hotel. I feel that he will drive change in the hotel. He acknowledged that the staff should reply to guests with, "Let me find soneone who can help you" rather than "NO."The hotel replaced our nespresso machine with a Lavazza machine and supplied pods. They provided a complimentary bottle of wine and note when addressing my concerns about the room and mattress. The room service phone was answered promptly, and the delivery was swift. Corridors were cleared of plates quickly. The view was impressive from the balcony.room is clean, and room service/cleaning is good. The BAD There was no concierge, porter to carry our luggage on. However, one of the security guards helped. The hotel is a little dated, and opened in 1988, the corridors are a little dark. The junior suite we were in is rather dated and had a staircase to the upstairs area that had a double bed, 4 shelf tv cabinet, approx 40" LG tv on the wall The Internet did not require a password, but the max speed in our room was 9Mb/s, and movies on the firestick buff

A Terrible Experience – Avoid This Hotel! We recently stayed at this hotel, and it was the worst experience ever. From the beginning, I want to highlight that our room was supposed to cost $115 USD. However, when we arrived, they didn't have our reserved room available, and instead, we were given a substandard, filthy room. The room was smelly, dirty, with visible mold, and layers of long black hair everywhere. It genuinely felt like it hadn't been cleaned or vacuumed in months. We immediately requested a change, and the only option they offered was an "upgrade" for an additional $100 USD – simply for a different view. We barely managed to stay one night before deciding to leave, ultimately losing $500 USD in the process. Moving out was the best decision we made. I strongly advise against staying at this hotel. There are plenty of other newer, fresher options with better service and at a much more reasonable price. Save yourself the disappointment and choose another place to stay.

Adored this hotel which has great facilities and excellent service. One of the first international hotels to the area and maintains its high standards of service. Loved the pool and steam room. Great views and we also ate here for dinner and breakfast was our favourite hotel.

Great value for money. I’m glad we choose this hotel over others despite of our limited budget. The location is great. They have a very nice breakfast buffet, food from a la cart is also nice. The serving in the evening is a little slow though. Pool and sound are very good. There are ski passes and rentals available, that was very convenient.