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Ulasan Tamu tentang Shangshui Boutique Design Hotel
9.6/10
Istimewa
3732 ulasan
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Ulasan terverifikasi
Lokasi9.7
Fasilitas9.5
Layanan9.7
Kebersihan9.6
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Semua ulasan(3732)
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Tamu
Global Trip - Japanese-style Courtyard Villa With Private Hot Spring Double Bed
Check-in Mar 2025
Keluarga
2 ulasan
10.0/10
Fantastis
Diposting pada 10 Apr 2025
Pengalaman yang luar biasa, menu sarapan pagi sangat bervariasi, pelayanan sangat baik terutama waiters bernama BAO sangat ramah, kebersihan juga baik
Tanggapan dari Properti: Dear Guest,Thank you so much for taking the time to share your extraordinary experience with us! We are absolutely thrilled to hear that you enjoyed our diverse breakfast menu and found our hotel to be clean and well-maintained. Your kind words about our team's service, especially the warm hospitality of our waitress Bao, mean the world to us.Bao is dedicated to ensuring every guest feels welcome and cared for, and we've already passed along your praise to him. It's feedback like yours that inspires us to keep delivering.exceptional service and experiences.We hope to have the pleasure of welcoming you back soon for another memorable stay. Until then, we wish you all the best in your future travels!
JLR852
Global Trip - Swiss Alpine Cheese Courtyard Villa With Private Hot Spring Double Bed
Check-in Nov 2024
Pasangan
1 ulasan
8.5/10
Luar Biasa
Diposting pada 30 Des 2024
Our stay was very enjoyable. The Swiss themed loft was lovely; spacious, quaint, clean and all appliances were functioning. Pictures are accurate. The private onsen was nice. The temperature gauge wasn’t working though. The outdoor space around the onsen, especially the tired and stained walls, can be a little cleaner but it didn’t damper the experience.
The staff were brilliant. 小李 at reception was very helpful. The fondue we preordered wasn’t available but he arranged for a replacement hotpot swiftly. When I left my key inside, one message on WeChat and he was at the door within minutes. 阿寶 at the restaurant was also superb. She was very attentive and proactive. Service is 100/100.
Would certainly return!
Terjemahkan
Tanggapan dari Properti: 親愛的顧客,感謝您對於上水酒店的肯定。我們一直致力於為賓客提供滿意加驚喜的服務。微笑您、快樂我,您的微笑是我們工作的動力,您的滿意是我們服務的成功,我們會不斷努力,令每位來客旅途盡善盡美。期待再次入住上水酒店!下次我們一定可以拿到您的五分好評的哈!~祝您生活愉快!~
Phil YC
Suite Deluxe (Gedung Utama)
Check-in Apr 2025
Keluarga
2 ulasan
10.0/10
Fantastis
Diposting pada 20 Mei 2025
Would like to commend Xiao Juan from front desk and Bao from the restaurant who's super friendly and helpful
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback! We are delighted to hear that Xiao Juan from the front desk and Bao from the restaurant made a positive impression on you with their friendliness and helpfulness. Their dedication to ensuring every guest feels welcome and well-cared for is at the heart of our service philosophy, and we will be sure to share your kind words with them.We understand that warm, attentive service can make a stay truly memorable, and we're grateful for your recognition of Xiao Juan and Bao. It's guests like you who inspire us to keep delivering thoughtful experiences.Should your travels bring you back our way, we hope to welcome you again soon for another comfortable and friendly stay.
AGBOMADJI KODJOVI AGBESSI
Family Loft Villa - (Soaking Tub)
Check-in Feb 2025
Keluarga
45 ulasan
10.0/10
Fantastis
Diposting pada 31 Mar 2025
The hotel is so nice , I wish we come during summer time. Everything is so nice there and the staff is so kind and welcoming . Will come back definitely
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you enjoyed your stay and found everything to our liking, from the facilities to the warm service provided by our team. Your kind words about our staff are truly heartening, and we've shared your feedback with them – it's always a great motivation to know they've made a positive impression.We completely understand your wish to visit during the summer! The season brings its own charm, with lush greenery and a variety of outdoor activities. We can't wait to welcome you back then, and we're confident it'll be another unforgettable stay. Whether you're looking to relax by the pool, explore the surrounding areas, or simply enjoy the pleasant weather, we'll ensure everything is perfect for your next visit.Once again, thank you for choosing our hotel. Your satisfaction is our top priority, and we're already looking forward to seeing you again soon!
christina
Kamar Penuh Kegembiraan Tahun Baru
Check-in Nov 2024
Keluarga
8 ulasan
4.5/10
Diposting pada 27 Des 2024
External and environment was ok. The room was horrible. Toilet was dirty and unable to flush. Shower was smelly. The bath basin was worn. Totally undesirable and nor worth the price.
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客,感謝您入住上水精品設計酒店並留下珍貴點評!看到您的反饋酒店十分重視您在評論中提出的問題,我們將不斷改善,為您打造與眾不同的愉悦入住感受!真摯的期待您再次入住上水精品設計酒店,祝您生活愉快!~
Tamu
Tingxi Deluxe Double Bed Room With Private Hot Spring
Check-in Okt 2024
Bepergian dengan teman
1 ulasan
8.5/10
Luar Biasa
Diposting pada 7 Nov 2024
Nice environment and relaxing atmosphere! Staff are friendly and ready to serve, especially the front desk staff , Ms 李 and the canton restaurant staff, Ah 寶. A very enjoyable stay of 3 days 2 nights!
Terjemahkan
Tanggapan dari Properti: 親愛的顧客,感謝您對於上水酒店的肯定。我們一直致力於為賓客提供滿意加驚喜的服務。微笑您、快樂我,您的微笑是我們工作的動力,您的滿意是我們服務的成功,我們會不斷努力,令每位來客旅途盡善盡美。期待再次入住上水酒店!下次我們一定可以拿到您的五分好評的哈!~祝您生活愉快!~
C.C. Wong
Loft Villa - (Soaking Tub)
Check-in Nov 2023
Keluarga
12 ulasan
9.5/10
Menakjubkan
Diposting pada 6 Des 2023
It’s so great to have a 2 nights 3 days vacation in the resort. Bulter service is good! Buffet breakfast is not much variety! Gym room is fun. If there is a water dispenser provided would be fantastic!Overall services is excellent! Surrounding area is beautiful! Lots of other facilities are available in the surrounding area. If a guiding application with the resort & surrounding facilities provided would be super!
Terjemahkan
Tanggapan dari Properti: Dear customer, thank you very much for taking the time to leave a review.We are very happy that you had a wonderful stay at the Sheung Shui Boutique Design Hotel.My friends are very satisfied to see the details and wonderful moments of your stay that you shared. Our highest mission is to make Sheung Shui Hotel a place where guests can receive sincere care and comfortable hospitality.Thank you also for your satisfaction with the hotel service staff. I have expressed your praise to them. All the Sheung Shui family sincerely look forward to your return and give us the opportunity to provide you with a perfect stay experience again. I wish you a happy life. !~
Pak Ki Lo
Suite Deluxe (Gedung Utama)
Check-in Feb 2024
Pasangan
85 ulasan
10.0/10
Fantastis
Diposting pada 10 Mar 2024
Very good service,really enjoy everything. Room very clean
Terjemahkan
Tanggapan dari Properti: Dear customer, thank you very much for your positive feedback and love of the Shangshui Boutique Design Hotel! I'm glad to see your praise for the hotel staff and service. Looking forward to your next visit and wishing you a happy life! Good health! Everything goes smoothly~
Tamu
Suite Deluxe (Gedung Utama)
Check-in Mar 2023
Pasangan
1 ulasan
10.0/10
Fantastis
Diposting pada 6 Apr 2023
My husband and I had an amazing time at this hotel!! The hotel attendants were beyond attentive, pleasant and very helpful. The hotel was so well maintained and it was clean. Breakfast was amazing, the grounds were beautiful and the hot springs pool was so relaxing. It was worth every penny and more. We recommend this hotel to anyone looking for a romantic getaway, a bonding experience with friends or to celebrate a special occasion.
Terjemahkan
Tanggapan dari Properti: Dear customer, thank you for your support and recognition of the hotel. We will continue to receive every guest with the most sincere heart and look forward to your visit again. Your positive feedback is the driving force for our continuous progress! Wishing you a happy life!
Man Keung
Family Friendly Loft Villa - Pemandangan Taman (Soaking tub)
Check-in Nov 2023
Keluarga
2 ulasan
10.0/10
Fantastis
Diposting pada 26 Des 2023
Very good services,,,🥰
Terjemahkan
Tanggapan dari Properti: 親愛的顧客,非常高興能收到您如此的肯定上水很是激動開心哦!我們接待的不僅僅是客人,更像是來自遠方的朋友。“友善、可靠、關懷、周全”,是上水帶給客人的個性魅力,更是客人鍾情上水的原因,我們會努力做的越來越好,希望能有機會再次為您服務!祝您幸福快樂!~