Hilton Garden Inn Guangzhou Tianhe

Ulasan Hilton Garden Inn Guangzhou Tianhe

Hilton Garden Inn Guangzhou Tianhe

63 North Guangzhou Avenue (Guangzhou Dadao Bei), Tianhe District, Guangzhou, Guangdong, 510500, ChinaLihat Detail Hotel
Hilton Garden Inn Guangzhou Tianhe
Hilton Garden Inn Guangzhou TianheHilton Garden Inn Guangzhou TianheHilton Garden Inn Guangzhou Tianhe
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Hilton Garden Inn Guangzhou Tianhe

9.2/10
Very Good
4895 ulasan
Ulasan terverifikasi
Location9.2
Amenities9.2
Service9.2
Cleanliness9.4
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All reviews(4895)
Positive reviews(4748)
Reviews with photos/video(788)
Friendly front desk staff(618)
Classy environment(314)
Perfect for business trips(181)
Stayed multiple times(60)
Tasty food(46)
Easy to call taxis(41)
Located downtown(29)
Awesome gym(17)
Negative reviews(147)
Hossein no
King Guest Room
Check-in Feb 2025
Couples
3 ulasan
7.0/10
Diposting pada 29 Mar 2025
The room was clean the bed was clean The floor needs to be changed and the smell of sewage was irritating. The staff could not speak English .
Tanggapan dari Properti: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Twin Guest Room
Check-in Feb 2025
Travel with friends
1 ulasan
7.0/10
Diposting pada 6 Apr 2025
Nice hotel. Clean. Rooms are a decent size. Staff wasn’t too friendly though and the food at the restaurant wasn’t so good. But good for a quick in and out kind of stay.
Tanggapan dari Properti: Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe! Thank you for taking time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and meticulous comments are the continuous motivation for us to do better. We value every customer experience that comes to our hotel, and it is our service tenet and priority to bring you a good service experience. We will follow up and improve your suggestions. Sincerely look forward to your visit again, I wish you a happy trip and smooth work!
Guest User
King Guest Room
Check-in Feb 2025
Couples
3 ulasan
4.5/10
Diposting pada 4 Apr 2025
Not good hotel. Far away. Less amenities. Will not suggest for living as far from city and very old hotel.
Tanggapan dari Properti: Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe! Thank you for taking time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and meticulous comments are the continuous motivation for us to do better. We value every customer experience that comes to our hotel, and it is our service tenet and priority to bring you a good service experience. We will follow up and improve your suggestions. Sincerely look forward to your visit again, I wish you a happy trip and smooth work!
Guest User
King Guest Room
Check-in Jan 2025
Couples
11 ulasan
9.0/10
Great
Diposting pada 6 Feb 2025
We stayed two nights in this place. Its quite easy to get in and get out from the place. For the price was expecting more clean room as the room was a bit dusty, but manageable.
Tanggapan dari Properti: Thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. We are sorry that we failed to provide you with the high-quality service you deserve. We are sorry that you had an unpleasant incident during your stay at our hotel. This is not our usual service level. We will also strengthen the training of our employees' service awareness to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you for your valuable comments. It is very important for us to satisfy you. We hope that you will come again soon and give us the opportunity to provide you with the best experience.
Guest User
Twin Guest Room
Check-in Jan 2025
Business travelers
4 ulasan
7.7/10
Good
Diposting pada 5 Mar 2025
Room was okay, just that cleanliness need to be maintained. Fair price
Tanggapan dari Properti: 尊敬的賓客，感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。很抱歉未能給您帶來您應該享受到的高品質服務。我們已經將您的問題反饋給酒店相關部門進行跟進改善，以求給您帶來真正高質量的服務。傾聽賓客的意見能幫助我們打造最一流的客户體驗。再次感謝您願意花費時間向我們提出寶貴的意見。正是因為有您這樣的反饋，讓我們認識到我們的不足之處，而不是在服務的領域固步自封。希望不久後您能夠再次光臨，讓我們有機會帶給您最一流的體驗。
ChenYifei
King Guest Room
Check-in Des 2024
Business travelers
6 ulasan
10.0/10
Outstanding
Diposting pada 10 Jan 2025
I would actually rate this hotel six stars. The concierge people consistently friendly and professional. The rooms especially the bath rooms are very clean. And also ways enough bottled water to drink. If they see you consistently drinking water they will also give additional bottles. It is just super. Keep it up Hilton GZ
Tanggapan dari Properti: Dear guests, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life~~
Guest User
Twin Guest Room
Check-in Jan 2025
Family
4 ulasan
4.0/10
Diposting pada 11 Feb 2025
Just okay, location good but in general staff is not very helpful.
Tanggapan dari Properti: Thank you for staying at Hilton Garden Inn Guangzhou Tianhe. We apologize for not being able to provide you with the quality service you deserve. We are very sorry for the unpleasant incident during your stay in our hotel. This is not our usual service level. We will also strengthen the training of staff's service awareness to bring you real high-quality service. Listening to our guests helps us create the best customer experience. Thank you for your valuable comments. Your satisfaction is very important to us. We hope you will visit us again soon and give us the opportunity to give you the best experience possible.
orgil j
Twin Guest Room City View
Check-in Nov 2024
Business travelers
19 ulasan
2.0/10
Diposting pada 20 Des 2024
This was the worst hotel i have ever stayed. A/C was not working and receptionist suggested me to open window but window is opening very limited. Couldn’t sleep due to hot temperature and also noise of the cars. Also funny thing is there is only 2 waters supplied in per day. Also cleaning was worst i’ve ever stayed hilton hotels worldwide. Not recommend to stay this hotel.
Tanggapan dari Properti: Dear guest, thank you for choosing to stay at our hotel. We are sorry that we were unable to provide you with the high-quality service you deserve. We have reported your problem to the relevant departments of the hotel for follow-up improvements in order to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you again for taking the time to give us your valuable suggestions. It is precisely because of your feedback that we recognize our shortcomings instead of being complacent in the field of service. I hope you can come again soon and give us the opportunity to provide you with the best experience.
Jessica82
Twin Guest Room
Check-in Mar 2025
Business travelers
10 ulasan
8.0/10
Very Good
Diposting pada 12 Apr 2025
It was a good condition.
Tanggapan dari Properti: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Shiu Kwan
King Guest Room
Check-in Sep 2024
Family
3 ulasan
8.0/10
Very Good
Diposting pada 1 Nov 2024
I greatly appreciate the front desk ladies Ms Yinha Huang and xiao huang for their help. They were excellent in helping with my booking and upgrade to the suite floor.
Tanggapan dari Properti: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Twin Guest Room
Check-in Mar 2025
Business travelers
1 ulasan
5.5/10
Diposting pada 16 Apr 2025
Just ok hotel. Name of Hilton but not any star class. Wash basin sink choked up. Nobody picks up call .have to call several times.
Tanggapan dari Properti: Dear guest, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. We are sorry that your stay did not meet your expectations. We have sent your feedback to the relevant department. The department and the hotel's operation team will strengthen relevant training in response to the problems that occurred this time. Thank you for your feedback. Wish you a good mood every day ~~
Anonymous User
Twin Guest Room
Check-in Nov 2024
Family
7 ulasan
10.0/10
Outstanding
Diposting pada 8 Des 2024
Clean and tidy.. The pillows are too thin and need to be improved
Tanggapan dari Properti: Thank you for taking the time to share your feedback about your recent stay at Hilton Garden Inn Guangzhou Tianhe. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Guest User
Twin Guest Room
Check-in Mar 2025
Family
2 ulasan
7.5/10
Diposting pada 8 Apr 2025
The staff are nice and helpful. A separate kid’s pack is provided for my son, he loves it much. However, the location is not too convenient, which is quite far away from the station. Also, the hygiene is fair, some hairs are found on the bed, as well as some dirt and mold around the wash basin. Overall, it’s still okay for a budget hotel.
Tanggapan dari Properti: Dear guest, thank you for choosing to stay at Hilton Garden Inn Guangzhou Tianhe. We are sorry that your stay did not meet your expectations. We have sent your feedback to the relevant department. The department and the hotel's operation team will strengthen relevant training in response to the problems that occurred this time. Thank you for your feedback. Wish you a good mood every day ~~
Guest User
Twin Guest Room
Check-in Feb 2025
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
The staff at the hotel were very helpful in everything that we needed. Specially Ms. Huga who helped us search for a lost jacket and arrange taxis, and including the front desk people. It’s at the city centre and accessible to many tourist and business places. Hope to visit it again.
Tanggapan dari Properti: 尊敬的賓客，感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評，希望您能繼續支持我們，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能再次和您相遇，祝您旅途順利，生活愉快！
Guest User
Twin Guest Room City View
Check-in Feb 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 12 Mar 2025
It was a great experience overall, clean and friendly staff, and location is fantastic for reaching key places in Guangzhou for shopping, sightseeing etc. Also wanted to highlight especially Sophia Guo, who was very hospitable with great attitude and made our stay an enjoyable one.
Tanggapan dari Properti: 尊敬的賓客，感謝您選擇入住廣州天河鼎龍希爾頓花園酒店。感謝您對於酒店住宿服務給予的好評，希望您能繼續支持我們，我們會繼續努力為您帶來更優質的服務體驗，您的支持是我們進步的動力，希望不久之後能再次和您相遇，祝您旅途順利，生活愉快！