Since the day we arrived we’ve experienced nothing but hassle and the hotel staff couldn’t care less. The rooms are tiny and beyond basic, no tea or coffee making facilities, the showers have no water coming out of them if you want to shower between 5 and 7pm, and if there is any water coming out it is freezing cold, the air con doesn’t work and this seems to be in all rooms not just ours from speaking with other guests. We have travelled with a 5 year old and a 5 month old, the staff brought a travel cot after we advised we had asked for a cot in our room, this is broken and initially was brought with a duvet folded at the bottom instead of a mattress, I had to use google translate to explain this is very dangerous for a baby of 5 months to sleep on in terms of the risk of suffocation so eventually a mattress was brought to the room for us to use in the broken travel cot. I requested a kettle to boil bottled water for my 5 month old as he is still solely bottle fed, I had to ask 3-4 times a day for bottled water to be brought to the room, it never arrived, I have resorted to just helping myself to the cleaners trolley to ensure my baby has enough safe water to be fed with. Our room is often missed by the cleaner so I have also resorted to helping my self to clean towels and a brush to sweep the floors. I am wondering if I will get paid for my services at the end of my 2 week stay. Some of the staff are unwelcoming and rude, one of the restaurant managers has written ‘leave me alone’ on her socks. There are some lovely staff though who have made our stay slightly more bearable- cilla and huseyn to name two of them. The hotel is still under renovation, there was still a lot of things not open when we arrived and now it is busy- dinner is like being at a cattle farm, everyone pushing and diving for tables, the staff don’t help with seating, it is a free for all and we have been eating out as we find the experience stressful. The A la carte restaurants are an additional cost, not included in the all inclusive price, we complained about this not being stated on the website when we booked as this is something we’ve never experienced in all the years we have been holidaying with tui, following this the concierge manager sent us a note to our room inviting us to book the a la carte, we booked a table and thought it was nice they were trying to make an effort to correct what had been wrong for us, only to find out we still had to pay. We were once again left disappointed. The wifi is terrible. There is only ice cream available between 2 and 4 and this is on certain days only, some days only ice lollys are on offer and it is only available at the water slides, no ice cream is served in the evenings and dinner doesn’t start until 7 which is not the best with 2 young children. Also dinner finishes at 9 but things do not get replenished after half 8 so everyone rushes in at 7 as things run out such as deserts- hence the crazy rush. Everywhere looks like it
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