Hotel Bintang 4 Gotemba Populer

The view of Mt. Fuji from the large window on one side of the room is really great. From Mt. Fuji under the moonlight to Mt. Fuji in the bright sunlight... You can see Mt. Fuji indefinitely while lying on the bed. The staff is also friendly, and some of them speak Korean, so I was able to communicate comfortably. There is a little dust in places that are not easily visible, but the cleanliness and bedding were generally good. The view from the lobby and hot springs was also really good. I felt that many of the guests were Chinese.

There was very strong smell as soon as we walked into the room, like decayed wood. The toilet is so tiny that the nose practically touching the wall. We have to make up our own bed, that's very strange, even putting on the bedsheets. The meal there also no value for money. Breakfast is quite skimpy. The only good thing about the hotel is the view, where the outdoor onsen can see Mt Fuji

The waiters are very enthusiastic and attentive! The hotel has an open environment and feels like nature! I like the surrounding scenery very much! But I still have a small comment: the check-in notification process is a bit cumbersome, and the notification is still oral. The air conditioner in the room is not good at heating, there is no heater, and the room is not warm enough. You need to cover yourself with clothes when sleeping at night. The plastic slippers were a bit dirty, there was no washing machine in the room, and the signs indicating the way to the room at night were not reflective or lighted up, so it took me a long time to find them. Only one towel is given for washing. Didn't you know that you need two towels for the night and the next day? The room lights cannot be adjusted and the brightness is not enough.

This is a hotel on the court, all aspects are better than domestic five-star hotels, the room size is large, the quality of toiletries is very good, the design and layout of the hotel lobby and other public spaces are also very good! Unfortunately, I didn't make an appointment in advance, and I didn't eat the special dinner of the 25th anniversary event. I must develop the habit of making an appointment in advance when I go to Japan in the future. Playing on this stadium has always been at the foot of Mount Fuji, and the view and scenery are very beautiful!

We had a really great experience at this hotel. There is a shuttle bus near the hotel that takes you to and from the JR Gotemba station and the Gotemba Premium Outlets. The room is really big for a Japanese hotel, and you even have a jacuzzi/hot spring bath in your own room! As for breakfast, it is buffet style with a good selection. The food is also delicious! The best part of all is still the service they provide. At the Fuji Outlet Hot Spring Hotel, they really go out of the way to serve their guests. We had 2 suitcases stored in the hotel when we checked out and went shopping at the outlets. We went back to the hotel to pick up our suitcases at around 19:20 and intended to take a taxi to the JR Gotemba station to catch a train back to Tokyo station. The front desk staff helped us call a taxi but no taxi would take the order because there was a bad traffic jam. It was on 3rd January 2025, a public holiday, and there were many cars heading for the outlets. Upon knowing our dilemma, I think it was the hotel owner, instructed a staff who just got off duty to drive us to the station. He even checked the train schedule for us! They refused to accept when we offered payment for the ride. Overall, the service was superb and I will definitely recommend this hotel to everyone. They have front office staff who speaks either fluent English or Chinese. We wish to thank the owner and his staff for such great service and will definitely stay in this hotel again if we were back in Gotemba.

Staff are very nice. It’s very quiet in the environment, very pleasant stay. Since we took bus at JR Gotemba, we called the hotel earlier for the pick up service. And unfortunately the bus was late, we could not meet the car anymore. We then asked the tourist information Ctr to call. ( tips to all tourists)

It is what you can expect from a Dormy Inn : lots of freebies, a comfortable room and a bathhouse area with the bonus point of having a good Mount Fuji view especially if you get the rooms facing the right side. The hotel's clearly geared for people who drive, there is two main carpark areas but it can get filled up quite quickly during peak holiday periods. The breakfast was sumptuous and excellent as expected from a Dormy Inn. There is a nice late night soba service and popsicles in the evening. Location wise, it is only a short drive away from the Gotemba Premium Outlets and some local sights. It is located next to Chichibunomiya Memorial Park with a former villa. The hotel is also pretty new.

Glad to stay here. Definitely recommend for those who are driving and planning to stay at Gotemba area. Hotel is relatively new, room was big, the double bed is bigger, not the semi-double beds in most Japan hotels so is comfortable for two. Was surprised by what we get....there is cold udon dinner! Ice cream, coffee and Fuji mineral water are available at the reception. Breakfast buffet spread had Japanese breakfast choices, bread, coffee, juice and cereal. Hot bath is small, is good enough for us to relax after a day of traveling. Service was superb! All of them are so welcoming. On a clear day, we can see Mount Fuji on 4th level. View is blocked by some cables though. Overall, a good stay as we get to enjoy the evening with dinner, Onsen, ice cream, and a good night rest.

Woke up to stunning view of Mount Fuji! Hotel reception cannot speak good English but luckily one of them can speak mandarin. There is an in-house onsen. Pretty cool. Welcome alcoholic drink upon check in. But hotel is pretty far from train station and there is no proper pavement. Can be a bit scary to walk through the dark alleys alone at night.