Hotel Mountain View Room Gotemba

Hotel was just next to the outlet mall. Convenient and provide free coffee and drink at the reception. The onsen was also great. The view of Mt Fuji was amazing.

We stayed at the hotel for 5 days and had a wonderful family holiday. It takes around 5-8 minutes to get to the hotel by taxi from Gotemba station. The hotel also offers reliable shuttle bus service. It’s nicely located and designed for guests to enjoy the spectacular view of Mt Fuji wherever you go in the hotel, whether you’re having breakfast, bathing in the onsen, drinking coffee in the lounge or staying in your room. Staff were also very helpful and enthusiastic.

Dear Mars Gardenwood Gotemba Team, I trust this message finds you well. I am writing to express my sincere appreciation for the outstanding service we received during our stay at your hotel from the 6th to the 7th of February. Due to unexpected snowstorm warnings, our travel plans were disrupted as all express and hill roads were blocked. In this challenging situation, the warmth of your welcome and the assistance we received in inquiring about Toyota Rent a Car were truly remarkable. I must extend special gratitude to a staff member (whose name unfortunately escapes me) for their unwavering patience and detailed explanations, providing us with the assistance we needed during these trying circumstances. This experience has left a lasting impression on us, and we wanted to convey our deepest thanks for the exceptional service received, particularly from the staff member whose name, regrettably, slipped my mind. Thank you once again for turning a challenging situation into a positive and memorable experience. We look forward to the opportunity to stay at Mars Gardenwood Gotemba in the future.

I loved the hotel, services and amenities was wonderful, food is great, rooms clean and nice with beautiful view on Mt Fuji! Onsens was also an amazing experience, just the location for local transfer is a little far away.

The waiters are very enthusiastic and attentive! The hotel has an open environment and feels like nature! I like the surrounding scenery very much! But I still have a small comment: the check-in notification process is a bit cumbersome, and the notification is still oral. The air conditioner in the room is not good at heating, there is no heater, and the room is not warm enough. You need to cover yourself with clothes when sleeping at night. The plastic slippers were a bit dirty, there was no washing machine in the room, and the signs indicating the way to the room at night were not reflective or lighted up, so it took me a long time to find them. Only one towel is given for washing. Didn't you know that you need two towels for the night and the next day? The room lights cannot be adjusted and the brightness is not enough.

**A perfect stay experience beyond expectations! This hotel completely refreshed my expectations for travel accommodation! ** From the moment I stepped into the lobby, I felt the warmth of home - the front desk lady smiled kindly, checked in in three minutes, and upgraded the high-rise view room! The room design is simple and stylish, with floor-to-ceiling windows facing the city skyline. When night falls, soaking in the bathtub and watching the bright lights is simply a movie-level enjoyment! The bedding is as soft as clouds, and I feel refreshed after a deep night's sleep.

It's a very clear and beautiful place. You can take pictures of Mount Fuji here. It's a resort area and it's also a peaceful town at night. It's a good choice to come here to enjoy the scenery.

We had a really great experience at this hotel. There is a shuttle bus near the hotel that takes you to and from the JR Gotemba station and the Gotemba Premium Outlets. The room is really big for a Japanese hotel, and you even have a jacuzzi/hot spring bath in your own room! As for breakfast, it is buffet style with a good selection. The food is also delicious! The best part of all is still the service they provide. At the Fuji Outlet Hot Spring Hotel, they really go out of the way to serve their guests. We had 2 suitcases stored in the hotel when we checked out and went shopping at the outlets. We went back to the hotel to pick up our suitcases at around 19:20 and intended to take a taxi to the JR Gotemba station to catch a train back to Tokyo station. The front desk staff helped us call a taxi but no taxi would take the order because there was a bad traffic jam. It was on 3rd January 2025, a public holiday, and there were many cars heading for the outlets. Upon knowing our dilemma, I think it was the hotel owner, instructed a staff who just got off duty to drive us to the station. He even checked the train schedule for us! They refused to accept when we offered payment for the ride. Overall, the service was superb and I will definitely recommend this hotel to everyone. They have front office staff who speaks either fluent English or Chinese. We wish to thank the owner and his staff for such great service and will definitely stay in this hotel again if we were back in Gotemba.

I didn't notice that this was a B&B when I made a reservation. It was a suite in the residential building. It was difficult to find without a prominent logo. Fortunately, I met a passionate Japanese who helped us find it. There is a KTV in the building, which is quite noisy at night.

Extended 1 more night. Everything was great about this place. Although the hotel was old, it was clean and well maintained. They provided free rice and curry and drinks in the evenings. It was also located beside Gotemba station that had access to free shuttle buses to the premium outlet and Tuminosumika Hot Spring. There are also buses (paid) lake kawaguchi and Tokyo. You can buy bus ticket at the Gotemba Tourism office beside the train station.