This was our third visit to Longlands Premier Inn . As a group of 6 friends, travelling from far and wide, this is an ideal location for us to meet up. However, despite the hotel providing the usual expectations of a Premier Inn, we noticed a few changes that did have a disappointing effect on our stay. We are always happy to use the bar and restaurant facilities at Premier Inns. The menu selections in both have always been more that adequate and the prices have been reasonable. Arriving on Friday afternoon, we headed for the bar. This quickly became busier with weekend travellers and the poor barman was manning the counter single-handedly. The result was rather a wait to be served, especially as the barman appeared to be supporting the sole waitress in the adjoining restaurant, as well. On Saturday evening, the bar actually closed at 10pm, resulting in would-be customers being turned away. What bar closes on a Saturday night at 10? On Sunday night, the bar closes at 9pm, even worse, especially if you are staying over until the following day. Our sympathies went to the poor cook on Sunday breakfast duty. Working alone to cook breakfast for the hoards of visitors, he was faced with a long queue of hungry patrons waiting for the hot trays to be replenished. A man can only work at the speed that a cooked breakfast will cook. The restaurant staff were extremely apologetic and chatted amiably with frustrated customers, but clearly there need to be more staff working in the bar and restaurant areas, if only at the weekends, which are possibly their busiest times? A huge shout of thanks to Lisa and Cai who whizzed around the restaurant like capable magicians, with smiles on their faces and the patience of saints. If only there were a few more staff available to help them! As ever , the entire staff were pleasant and accommodating, but there need to be more of them.
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