The Ridge Pointe

I was with a 30+ year owner at this resort. When the reservation was made, it was requested that we NOT be given a handicapped room. We called a couple of months ago to check on date and again confirmed a NON handicapped room. When we checked in and we’re handed the keys, we again confirmed a NON handicapped room. Guess what we got?? A HANDICAPPED room. The rooms had be redone and the shower in this room was a tiny roll in type. We were very tired from traveling and just accepted our fate. After going out to dinner, grocery store and unloading supplies - we turned on the TV and it didn’t work. We called and waited about an hour for someone to come and were told it could not be fixed until Mon- 3 days away. We then were moved next door after having to retrieve all our food, clothing, etc that had been put away for the week. A few days later I went down on the elevator with a young couple that had been put in the original unit & the TV still didn’t work and they definitely were not happy with the unit. This situation shows me that they pay zero attention to requests, they put people into rooms with things that don’t work, and they obviously could care less that they inconvenienced s long time owner.