After a tour of Italy this was our final destination, and what a disappointing end to a great trip. The 2 stars are for location which is fantastic, right on the beach, and for our room which was at the front overlooking the sea with a decent size balcony, although the furniture was dated and uncomfortable , and a parasol would have been useful. However that is where the positives end. The room was adequate but was very basically furnished with what looked like 20 year old IKEA units, the bathroom was well appointed but the shower was a little small. The aircon was useless, we couldn’t get the temperature below 25 degrees which made for uncomfortable nights, it sounded like it was on but it was very ineffective The outside area was very disappointing, the pool looked like it hadn’t been cleaned for weeks and it put us off using it, the pool surround was in dire need of a refit as the tiles were lifting and warped. There were parasols which were tied shut so the only shaded seating was under the balcony, it was as if we were there out of season and they hadn’t bothered to set everything up. Breakfasts were average at best, the so called cooked option was undercooked bacon and watery scrambled eggs. There was also some building and renovation work going on so there was a fair bit of noise and disruption, we were not forewarned nor was there any explanation or apology from the hotel. Our biggest bugbear however was the attitude of the staff, particularly the reception staff. They were not at all welcoming, never greeted us or engaged with us voluntarily and were very unhelpful whenever we asked about excursions, buses, taxis etc. When checking out the guy on the desk just took our key without a word then thrust their tourist tax bill at us, they seriously need some customer service training. All in all potentially a great hotel in a great location but let down by poor management and dismissive attitudes of most of the staff, we felt like we were in the way and weren’t made the feel at all welcome. We were expecting so much more from a four star hotel, we would not recommend it and we wouldn’t book here again, a disappointing end to a great trip.
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