This was the second time we have stayed at this location. The first time was roughly 5 years ago. We fell in love with this place then. It truly felt like a little “mom and pop” style home. So when we decided to book a room in Gatlinburg again, I wanted to go to Olde Gatlinburg again. The booking process was easy. They sent me a detailed email with check in instructions. Great, no problem…. Until we got to there. It was listed on the email that check in time was at 3:00. Upon arrival, the housekeeper was still cleaning our room at 3:15. We had to stand outside and wait for her to finish cleaning before we could go in. This was especially irritating because we had driven several hours to get to this location and wanted to settle in. The second issue was that the fireplace didn’t work in our room. The third issue was that I picked a room that had a recliner pictured in the listing. Our room didn’t even have a recliner. Keep in mind about what blankets you want to use, as well as bring your own pillow. The comforter was extremely scratchy and the pillows were insanely flat. The mattress was also not very comfortable. There were 2 large dips on the mattress causing my husband and I to literally be sinking in the middle. The room was clean for the most part so no complaints there. I did feel safe in the area we were in as well. I also like how it’s very close walking distance to all the shops and the Village. Honestly, we won’t be booking here again.
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