This used to be a 5 star hotel. Not anymore. The rooms are nice. Air conditioning wonderful! Service in general is good. However, the staff is very young and unexperienced. There is a complete lack of management and those at the front desk fail to resolve issues. This hotel needs a manager with ownership. Treatment of clientele is very harsh. No such thing as satisfying the customer. Check out is at 11 am and check in at 4 pm. There was no way they could give us a late check out at 1 pm. I mentioned they had 5 hours to clean the rooms that staying until 1 pm was nothing for them. The response was they have many rooms!! I imagine all of them are not checking out the same date as us, so the argument is very weak. I prepaid the stay in March 2023, three months in advance. That means I gave the hotel credit not knowing if they would provide the services. However, at check in I had to pay 200 Euros per day as a deposit, i.e. 1200 Euros for our six night stay. The surprising thing was that at check out the receptionist mentioned they would give me back the deposit in 3 days because of banking red tape. Unbecoming for a 5 star establishment. We have visited this hotel twice in the past with none of these issues. I will never comeback and obviously won't speak highly to my friends and acquantancies.
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