Home2 Suites by Hilton Birmingham Fultondale

The rooms are huge! Very clean and well appointed. Friendly staff. We would definitely stay here again!

The overall cleanliness and comfort of our room was good. The shower in the bathroom was the problem. There was a huge crack in the wall that was at least 2 feet long. Also water damage on the wall adjacent to the shower. Some peeling wallpaper next to the mirror over the sink as well. There was also a hole in the wall under the mirror with toilet paper stuffed inside. The bathroom really needs a redo!

Horrible, the people up above us kept us up all night, sounded like a heard of cattle, stomping, then they were up at 6am woke us up again I actually called and complained. Then as I checked out they said oh there were 4 children above you. Really who puts 4 kids on the 4th floor! And it’s definitely NOT sound proof. We we’re coming back Sunday.. I don’t think so they did off anything to fix except to tell them to be quiet. It wasn’t there fault it was front desk not putting family on bottom floor or no one below them .. terrible experience

Second stay here, first stay was excellent. Spent 1600.00 on three rooms for three days. Last night of our stay the front desk for some reason provide access to one of the rooms to a new guest at approximately 11:00 pm. My daughter and her family had been booked in the room since our arrival. Fortunately they the dead bolt and safety stop otherwise a random person could have accessed their room. After explaining to the person trying to access her room that there were people already in the room she made contact with the front desk which relayed to her that there was no record of her being in the room or even being booked into the hotel. Never did the person at the front desk make an attempt at an apology. They left that night because they did not feel safe in the hotel. I have since tried to make contact on three different occasions with the manager to try to be compensated for the inconvenience of the one night. Five days later no response. I personally spoke to the person at the desk that night and they had no idea my daughter had been booked into that room, I also left instructions for the manger to call me. I am only left to believe that they do not consider guest safety a priority. They are fortunate that they did not get an unsuspecting guest shot. I would expect a more professional response from a Hiton based property. To be awakened at 11:00 pm by someone trying to access your room when you have two young children ages 5 and 7 is inexcusable.

This hotel was very clean and the staff were very nice and accommodating. I will definitely stay here again!

We’ve stayed at this location several times and the cleanliness and service had gone down. No hand soap or conditioner in the bathroom. No dish soap. White towels were very stained. Floors and doors very dirty. Disappointed to say the least.

The check in process could have gone better. I was billed for the room again after already having paid *******. When I asked why I was being charged again another employee told me that it was just a deposit. After seeing how much the charge was I went back down and spoke to the employee who told me it was just a deposit. She looked into the problem and saw that I was indeed charged twice. The problem was quickly resolved. The only other complaint I have is that the folks working here seem more concerned with their smoke breaks than taking care of the customers. I had to wait for them to get back from their smoke break and saw several other customers having to do the same. Also, they should find a better place to take their smoke breaks away from where the customers are hanging out. Right beside the fire pit/patio area doesn't seem like a great place to smoke when kids are around.

The room was good. Clean and functional. The AM breakfast was inadequate. We went down at 7am to have breakfast and many items were gone. No eggs, no bacon, very limited selection of other items. Overall poor. No one maintaining the food area so it was not clean from spills and empty food dishes. Poor service. Front desk is 5 feet away and was unconcerned.

Rooms were clean. Breakfast was fine. The dining area was not clean by the end of service.