Ulasan Heartland Hotel Fox Glacier

Horrible, horrible experience. Air condition was not working during SUMMER and instead they provided a fan that could not oscillate and was louder than an airplane propeller when turned on. I asked for a refund but they refused. Do not book at all cost.

酒店地理位置沒得説，離福克斯冰川徒步集合點最近的酒店，窗外就是冰川山脈。 服務有點差……一開始給我們的房間wifi信號不好，我們向前台反映，前台竟然説從沒有過這樣的抱怨，表示不相信……我都無語了…… 好在最後給我們換了另一間靠中心的房間，也是解決了wifi的問題。

感謝攜程的工作人員，幫助我們退掉了一間房。因為同行的一位老先生摔傷，不能前往。攜程工作人員幫我們反覆協調，酒店方終於同意退掉了老先生預訂的房間。 感謝攜程！

酒店就在福克斯冰川直升機集合出發地點旁邊，入住後可以徒步走過來。我們來的時候因為下雨所以沒能成行，但是酒店本身還不錯，房間很大，唯一的缺點是水壓很小，洗澡不是很舒服。早飯是西式自助早餐，算不上豐盛但是吃飽沒問題。酒店旁邊的whitepub咖啡店可以吃白人晚飯，人均25-30紐幣一個人，味道還可以。福克斯冰川的酒店普遍貴，來新西蘭11天這是唯一一家價格超過1000的。

這個酒店入住非常滿意，感覺像新裝修沒多久的．床很舒服 也非常乾淨．服務品質也挺高．當天晚上到達酒店比較晚了，服務員幫忙辦理入住，還幫我們把車停在停車區．幫忙拿行李．很熱情

很不錯的一個酒店，早餐豐富，推薦朋友入住

很好很強大

服務超級好

Everything was clean and working. The room was spacious but too warm, however, calling reception fixed that quickly because they delivered a room sized fan. Parking was very close and a covered loading area was available. There was even a ramp on the stairs for wheeled luggage! Location is great for nearby cafes and tour companies. Breakfast buffet was fine (although the uniformed employee hovering over the self serve area felt like we were being watched instead of monitoring for restocking needs)

We stayed one night at the Heartland Hotel Fox Glacier. The hotel is centrally located and offers plenty of parking. The staff was friendly, and the rooms were clean but small and somewhat outdated. Our room did not quite match the pictures. The amenities were basic, and there was barely enough space to open one standard suitcase, let alone two. Dinner and breakfast were okay but nothing special. The food was somewhat bland and not quite what we had hoped for. For a 3-star hotel, this is generally acceptable; however, we found the value for money to be lacking. During our trip through New Zealand, we stayed in motels and even 4-star hotels that were both cheaper and more modern. For a one-night stopover, the hotel is fine, but it might be worth looking for alternatives if you're after more comfort. Generally, the region is very busy and expensive during the high season, so accommodations tend to book out quickly.

Just stayed the one night to do the helicopter glacier landing flight. Great hotel, easy to find, friendly welcome from receptionist, everything we needed in the room, comfortable bed. Did not eat breakfast or dinner at the hotel so cannot comment on the food.

Stayed overnight on our way to Queenstown. Slept a glorious 13 hours!! Amazing value for what we paid. So, let's be clear, this is not a luxury hotel but it's spotlessly clean and amazing value. It definitely exceeded expectations and the staff were delightful and friendly. A great stopover hotel. Thank you!!

Room was spotless. Bed was comfortable. All the staff made us feel very welcome and were very helpful and obliging. Parking was included. Dinner in the restaurant was excellent and best buffet breakfast we have had. Would highly recommend this Hotel. A must stay if you are at Fox Glacier.

Disappointed. On check (February 28)out we were asked to pay. Produced evidence of payment on check in. Then asked how would we like to pay for the second night, produced evidence of one night booking only. They were not interested in looking at my evidence, only focused on what their system was telling them. I left with an uneasy feeling. A second unauthorised charge for a slightly different amount was made to my creditcard 3 days later (March 2). A Phone call to the hotel (March 6)to clarify why there was a 2nd unauthorised charge to my credit card. No explanation forthcoming. They have apologised for the 2nd payment and said a refund will take 5-10 business days. I'm hoping this will happen but not confident. Awaiting refund.