Holiday Inn Club Vacations at Orange Lake Resort, an IHG Hotel

Good golf course and good water park. clean the room

No sidewalks for pedestrians. You’re essentially walking on the roads with vehicles. Unsafe. Concierge would also call several times for timeshares and then they would charged you for local phone calls or calls that they make to your room.

Really enjoyed my weekend with the family. Trip.com made my check in easy and saved me $800. This resort was clean and I felt at home

入住快捷，服務人員非常熱情，衞生乾淨整潔

Super nice place with tons to do. Only downfall was on property shuttle takes forever and they do not offer any off property shuttle service.

We thought everything was great, the weather was a bit cool to get much use of the pools but that isn’t anyone’s fault. Great place!

I requested a hotel room and was "upgraded" to a 2 bedroom timeshare villa quite a distance from the main hotel and amenities. I decided not to stay there as I did not feel comfortable, but they fully refunded my cost which I appreciated.

we were then sent to another concierge desk to activate our wristbands for our stay and this was a painful experience that left us extremely uncomfortable. The agent, Giovanni, that helped us was extremely friendly at first and was having small talk about where we’re from and how great the resort is. But then towards the end, he was explaining that we would get a free $200 to spend anywhere on the resort if we were to take a quick 90-min “welcome tour”. I knew this sounded fishy because he was pushing this welcome tour heavily and a free $200 sounded too good to be true. I quickly looked it up and saw other reviews saying to avoid this tour as it can take up to 4 hours and they’re just pushing you to purchase timeshare. I respectfully declined the welcome tour and the agent was extremely persistent and would not take no for an answer. I was getting irritated and plainly asked “is this mandatory?” Giovanni obviously couldn’t say yes so he kept pushing us to put a $30 deposit to lock us in. He called his manager who kept asking why we wouldn’t take the tour and I just said we don’t want to. After the manager agreed to us not going on the tour, Giovanni completely ignored us and his whole demeanor changed. Obviously he was being fake nice the whole time. This definitely started off our experience here in an extremely negative way. •Shuttle service: so inconvenient. We were told it will come every 15 - 20 min, we waiting an hour for ours to come.

No elevator was not in service. Was not told when we checked in. My wife called to complain and they hung up on us