Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

Our stay at Domes Aulus Elounda began amidst unfavorable weather conditions, yet the hospitality we received from the staff surpassed all expectations. From George, the Rooms Division Manager, always wearing a smile and ready to resolve any issue, to the reception team, despite their heavy workload, being eager to assist, and the team at the golf cars, to Andreas at the bar and Christina at Levante, it was an unforgettable experience! However, there were some drawbacks such as the poor quality of food at Island, the reservation system glitches, and the cleanliness issues in the Levante area that need attention.

This is a beautiful hotel but run very badly. 2 hour transfer from airport Room on such a steep hill you can only access if you can get a lift up there - good luck with that one! Don't bother booking cool living as we were told everyone was getting an upgrade! Don't expect your room to be like you imagine and dont expect to receive water in your room after the first night if you do order room service dirty plates will be left outside you room for at least 2 days. Try to avoid the 7th floor as you might be awaken earlier then you expected with the fire alarm going off and no one caring because it is a issue they need a part for and will fix when they can - It happened twice when we were there ! God knows what would have happened if there was a real fire! Book you dinner reservations as far in advance as you can or it will be fully booked and you will have to eat in the Island restaurant! - The breakfast is self service but that does not mean the restaurant manager will move you to another table whilst you are getting your food ! On the subject of this restaurant manager who runs the Cool Living restaurant at the top of the hill make sure you arrive within 15 minutes of your booking or someone else will take you table and I would recommend you check you timings too! We booked for 7.30 but was told we booked in for 7.00pm! I was so glad to leave although I was more stressed then when I arrived. Lots of guests were all saying the same thing On a positive note if you do go and are sunbathing in the cool living section check out Nino the lifeguard - he was the nicest member of staff and new how to treat guests

Upon our arrival at Domes Aulus Elounda, our initial impression was less than favorable. We encountered a few hiccups, including cold food at the restaurant and difficulties in securing dining reservations without the assistance of the staff. Additionally, the jacuzzi room we had booked, although brand new, felt surprisingly small for its category. However, our experience took a positive turn thanks to the intervention of the rooms manager, George, who we found to be a beloved figure. After discussing our concerns, George promptly addressed them by arranging a room change the following day. He not only assisted us with our dining reservations but also made a point to personally check on us regularly, inquiring if we needed anything. This level of attention wasn’t exclusive to us, we noticed he extended the same care to other guests, showcasing his dedication to visitor satisfaction. We are grateful for George’s attentiveness and the way he ensured our stay was comfortable and enjoyable. It’s the people like him that transform an ordinary stay into a memorable experience. Thank you, George, for looking after us!

Overall, we had a fab, relaxing holiday. Hotel location is great with fantastic views. Built into a very steep hill with rooms, bars and restaurants on multiple levels. Wouldn’t suit anyone with even the slightest of mobility issues. We opted for a Zen Suite/Cool Living. These rooms are much higher up and have access to the top pool, bar and restaurant. You are at the mercy of the availability of the shuttle bus and golf buggies to get up from/down to Reception but we didn’t ever have to wait too long. The jacuzzi bath on the balcony we used once. Definitely more “corner bath” than hot tub. The pools were all freezing so I wouldn’t bother with a pool room unless you’re there in the height of summer. Staff were great. Made to feel very welcome by everyone. Special mention to Efi (restaurant) and Andreas (bar). We went in the first week of the season. A few teething problems, particularly relating to the service in the main buffet restaurant; waiting for a table, food not being hot enough (albeit always tasty) and just a general sense of not being that well-coordinated at times. There could have been more information provided in the welcome pack on the options for the a la carte restaurants and excursions out on by the hotel but the front desk/concierge were always happy to provide more info if asked. The hotel is about 25 mins walk from the main drag in Elounda (€8 in a taxi) and 40 mins walk from the small fishing village of Plaka (€10 in a taxi) for a bit of a change. There was very little entertainment put on in the hotel although the main bar was very sociable to catch-up with new friends.

Stayed for 5 nights and it was amazing, I could have easily stayed longer! We booked a private transfer after hearing the TUI bus could take up to 3 hrs. The private transfer took 1hr5 minutes. On arrival we were blown away by how beautiful the area was and the views. We quickly checked in and then driven up to our room at the top of the hill in block7. We had upgraded to the cool living section and enjoyed the pool, views, service and food. The staff were attentive and so friendly. We ate breakfast, lunch here every day and enjoyed the meat hub (ate here twice for dinner during our stay). We also enjoyed the Amphiteátro for dinner, the food was delicious and service attentive. I can highly recommend the mixed grill. We stayed to celebrate my 40th birthday and was surprised with a wonderful cake. In fact I can say that this hotel had the nicest cakes, desserts and ice cream that I have come across. So much so I ate too many of them! We had lunch one day at Mezze. I didn’t realised when I booked that this was more fine dining. You choose from a set menu (there was only 3 available to choose from when we went. Personally it wasn’t to my taste, the sea bass turned out to be ceviche sea bass and the octopus tenticle was too big for me. (Suckers were massive). Though all the food was presented beautifully and the services was excellent. The hotel is well situated, Elounda is only a 20 minute walk away which we did on a couple of occasions. We took at taxi to plaka to get the boat to Spinaglona. It was lovely to visit the island after looking at it every day from the hotel room balcony. This hotel is situated on a very steep hill, however there is a mini bus shuttle or a car on request that takes you up and down. We did walk from the top to reception a number of times, walking down is fine. We even walked up once right to the top but there is no need to. In summary this hotel is def worth visiting and we really enjoyed our stay. We would 100 per cent return for another visit.

We recently had our first child free trip away together here and wow it did not disappoint. We had booked the cosy sapphire suite with private pool but were kindly upgraded to the Sapphire Zen suite and honestly the view was just breathtaking. We had access to the cool living areas which included a separate pool and restaurant which really made the holiday feel luxurious! The food in all restaurants was amazing with great drink selections too. We did the sunrise yoga class one morning by the sea which was bliss. We left feeling restored & connected which was exactly what we wanted. Thank you to all the staff for making us feel so special- I really can’t fault the place

What a stunning resort set above above a bay with magnificent views. We couldn’t have asked for more attentive care from the staff. The buffet restaurant is complimented by several pop up restaurants which provide some fun variety. We found found all of the food and drinks served premium quality, with a Greek culinary edge. The resort is close to the town of Elounda where it is possible to found a range of restaurants and trips to Spinalonga and other places of interest.

I was delayed in writing my review for a few months, but as we are ready to persist with booking our vacation, I remembered how wonderfully we spent our time at this hotel. After experiencing initial room issues, which were promptly addressed by the attentive manager George, our stay at this hotel turned from disappointing to delightful. Despite the initial setbacks, Mr. George swiftly relocated us to a superior room with added perks, such as access to the exclusive restaurant and a stunning view. The staff's hospitality, especially George's vigilant care, ensured our comfort throughout. The culinary offerings were commendable, and the spa facilities added to the relaxation. A heartfelt gesture upon departure from George left a lasting impression, transforming our experience from a rocky start to an unforgettable memory. Highly recommend this establishment for their exemplary service and dedication to guest satisfaction.

The staff were wonderful. Food lukewarm - didn’t put in weight (!) puddings synthetic, main meal not tasty, altogether not enjoyable food. But worst thing by far was the constant music which I kept asking to be turned down. They very politely did so and then 15 mins later it was turned up again. Also on beach so I’d dint go to beach. A tinny awful system on beach playing garage music; horrendous. These days people have their own music to listen to so why the constant music? Spoilt the holiday. Nice view. But would never go again. Also do you really want ot have to take a buggy each time you go to breakfast? Luckily we had a great room and didn’t have to use this service.