Creek Hotel and Residences El Gouna

不建議來埃及。

My kids (2 year old and 2 month old baby), wife and I stayed at the Creek Hotel in early Dec 24 and honestly, it was one of the best holidays we have had. The staff are definitely what makes this place special. We became great friends with all the staff there, some who we got the name of and others who we didn't get their name but equally, all were wonderful and so professional. Upon arrival, we were welcomed with a big smile by Ziad at reception and welcome drinks were quickly followed. After checking in and before going to our room, we went for evening dinner at the main restaurant and had a warm welcome from Mr Boules (manager) and then amazing service from Tamer. Nothing was too much trouble, drinks were regularly replenished and plates taken away quickly. We were provided with a high chair for our toddler straight away and food was great. There was a big variety of mains, salads, fruits and dessert. We then went to our room and it was very spacious with a king sized bed and sofa bed. We opted for the studio with a plunge pool. The room was very clean and we were provided with a cot for our baby (need to request this at the front desk upon arrival). The pool was the best decision we made as our kids absolutely loved it, it was heated and both in the sun/shaded, depending on what time of the day you go in. It was private which was great for my wife as she wears the hijab but we did have the occasional person walk by as the main hotel beach is right behind the pool, and is easily accessible from your room/pool on the ground floor. There was also a small playground for children which we made use of most days, our toddler loved this. Every day onwards was the same high level of service, with friendly smiles all around and nothing was too much trouble. The staff were great with our toddler who they were always making the effort to talk to and play with. By the end of the holiday, he was so spoilt and comfortable with everyone (he definitely had the best time out of us all). We also wanted to say thank you to: * Tamer, we built a really good friendship with him and he was very professional, friendly and so welcoming * All the wait staff and chefs at the restaurant, there were too many to name but they went out of their way for us every time we were there * Ziad and Kareem on reception * Asmi, Islam, Amr in the food and drinks service * The staff in the spa were very professional when we had our treatments (pedicure and massage) * The managers, again too many to name but Mr Boules, Mr Wagdih and Mr Ibraheem were lovely * Ahmed and Abdullah the pool staff/lifeguards * Also, all the hardworking cleaners, who go unseen but keep the place looking great All of you made our trip an amazing and unforgettable experience, and we would definitely recommend to friends/family and would 100% stay here again.

Our whole experience was perfect. Amazing service, friendly and helpful staff, excellent breakfast. Hotel is new and clean. Nice lagoon view. Ziad receptionist was kind and helpful. Restaurant staff were professional and fast. Highly recommended hotel.