Quality Inn Durand

Worst hotel ever!!!! Don’t stay here! I booked a group of rooms for my business and they overcharged me by $400.00. During the time the manager promised to refund my money but never did then he quit. The new manager is horrible!! I have had to call repeatedly to talk to her and she has never made it right. I am planning to get an attorney so other people won’t be ripped off. Plus the rooms were disgusting and dirty!!! Never again!

The staff at this hotel literally saved my husband's life. He drove to Durand solo from Florida and got ill shortly arrival. Jillian, the housekeeper, noticed that he was ill and o brought him dinner. Carlos, the manager, saw him staggering in the hall and kept watch on him until he was convinced that medical attention was required at which point he phoned an ambulance. The doctors said my husband would most like have died within a few hours without medical intervention. When I arrived, the staff were so solicitous and helpful. They made sure his vehicle was in a safe place, that my stay was comfortable and they even arranged to have someone pick me up at the Flint Airport when I flew back the following week to drive my husband's car back to FL. Jen, the general manager was amazing. Yes, the rooms are a little outdated but extremely clean and the beds are very comfortable. The staff is wonderful & I'll always stay there when I visit.

I found this hotel to be right off exit i 69 highway which was very easy getting to it and getting back on the highway the next morning. All the staff i encountered were very pleasant in the hallways, front desk and breakfast. Everything was good

Are stay was unexpectable!! Wifi out!! My wife was extremely dissatisfied!! Would have asked for a refund but my wife and I had to get home,without any further issues!! Don't recommend staying there!! They need improvements!!

Dead bugs in the bathroom. The reason I chose this hotel is because it had a pool my children wanted to play in for my daughter’s birthday. It was closed and looked like it had been for awhile. Every vending machine was out of order. The room was very outdated & the beds were very old and hard. Paint peeling off the walls in the bathroom. I will never chose this hotel again.

Just arrived back home from staying here for 2 nights. Went to open the dresser drawer to put clothes away and there was a tied up bag of trash! A liquid had leaked all over the drawer, and stunk! I would say our room was probably not cleaned to well upon our arrival, the drawer wasn't even opened! Had a half a roll of toilet paper and 1 towel each. When we turned on the air conditioning, it had an overwhelming smell of piss. Couldn't use it. Didn't feel very safe as the side entrance was not secured, anyone could just walk in. As far as the breakfast, what a joke. Staff was rude and not helpful at all. Wanted to stand outside and smoke. Sorry to say, we won't be back!!

1st room checked toilet running floor flooded. Went to desk they only had one king 1st floor and 2 bed 2 nd floor. 2 bed is what we reserved. We couldn’t take 2nd floor because of my husband’s disabilities. So we had to take king. Water was on bathroom floor coming from tub area. Just felt with it because no other room. No one at desk in morning to tell. Paid more than on website. Would not recomend

I had specifically reserved a first floor room as I am temporarily handicapped. I had also reserved a room with two beds. When we arrived I was told that I was getting a room on second floor with one bed. And that they were booked and nothing else was available. I insisted that the desk clerk all the owner, and it was decided to move someone (not yet checked in) to the second floor. My sister’s reservation/confirmation was for three adjacent rooms on first flor, but upon arriving she was told only one first floor room was available, with the other two on the second floor. My niece arrived to find that her reservation, made through ***********, was non-existent! There was a sign in each room about not taking towels, etc., but when our room was cleaned, the dirty towels were not replaced! Also the washcloths looked like they had been used for cleaning cloths.. they were grey! The breakfast was ok. Pretty standard for this type hotel. I would not recommend but it is the only place close to Bancroft where event was taking place. Next time I think I will drive further and stay somewhere else.

My door lock was broke! No one came to fix it! Landlord would nt l et anyone but maintenance guy fix it. I was told they didnt have a guy! Pool was closed..... hasnt been open since covid!!! No one told us before check in! Bath tub the stopper was broke. Towel rack fell off wall!! Why arent things fixed??