Stayed here 2 nights between a trip to Utila and our flight. The shower was full of black mold and toilet didn't have a seat!!! 1 pool had the sides and tiles falling apart and staff was draining water from a roof into the pool. Towel racks and drape rodes were hanging broken from the walls, which had black and red smears all over them. The internet didn't work at all. Hours after reporting the missing toilet seat and internet issues, I went back to the check in office to find the agent messing with his phone, WITH THE TOILET SEAT IN A BOX NEXT TO HIM! He was worthless, doing nothing, saying the new seat had just arrived. Then get off your phone and get busy fixing it so I can use our bathroom!! A begger lady interrupted me for 10 minutes while I was using the office internet (since ours STILL wasn't working), showing me pics of 'her daughter's surgery scars' and saying she'd have to hitchhike home. Again, this was INSIDE the check-in office! Breakfast was abysmal. We sat so long we had to ask the 6 employees who were hanging out at a table laughing and listening to loud videos on their phones how we were supposed to order. 45 minutes for food to arrive and still no coffee; we had to ask again how to get coffee, and didn't get it until after we were done partially eating the eggs, sausage (i.e. hot dogs) and dry-as-cardboard plaintains. The beach had numerous cruise ship passengers, but worse were the employees' screaming children who were throwing trash into the ocean and splashing guests. Definitely NOT a 'private' beach as they describe. Despite them saying their restaurant was open til 10pm, it was closed at 7 when we tried to go for dinner, causing us to have to go into town to eat. A long wait for an expensive taxi. The day before checkout the same worthless check in man said a taxi had been arranged for our trip to the airport at 10:30 the next morning. Thank goodness we allowed extra time because, as you can guess, there was no taxi. And the office wasn't open. Thankfully a security guard helped us by calling a taxi, which took 30 minutes to arrive. Horrible stay. Even if you want a place close to the airport for a 1 night stay, look in Gravel Bay. Las Palmas may look nice at first glance, but it is a dump.
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