Sonesta Simply Suites Dallas Galleria

The carpet in hallways was very dirty; the room itself was clean. The elevator seemed very unsafe doors got stuck and made a lot of concerning noises. The day of checkout, the elevator quit working, and with a cart full of luggage on the 3rd floor, my wife and I had no way to get down. So we had to get one of the cleaning ladies to call the desk, and her response was, "It happens a lot. Give me a moment.".

The carpet had an odor to it and needed to be at least cleaned if not replaced. There were large 6” long tears in the carpet. The drywall around the mini spilt heat/air unit was molding and had sign of water. The towel hook in the bathroom came off when a towel was placed on it. The room had an odor as did the halls. There was no continental breakfast or pool.

This was the worst hotel experience I have ever had. There were roaches everywhere from the bathroom to the kitchenette to the desk. The microwave in the first room I stayed at was not working. The tub was not working correctly as well. I was able to get transferred to another room after the first night, and I found a roach in my microwave. my leg was injured so changing hotel rooms was an inconvenience for me. The desk lamp light did not work. The TV channels did not line up with what the TV said the channels were. Plus there was no channel guide. I was told that they don’t come to clean rooms but once a week. so my trash built up.

This is the worst place I have ever stayed. Thought I would check it out for my company to potentially use for all business trips. HOWEVER I was very uncomfortable. 1st I was put on the 3rd floor with the elevator not working. That was impossible to do with a baby to carry up 3 flights of stairs. I eventually got moved to the 1st floor. Well that room DID NOT have heat so I was freezing the 1st night after telling the Hispanic lady and the black lady that the heat didn’t work. They did nothing.. the 2nd night I reported to a Hispanic male who didn’t care as he continued to speak with another worker then walked outside as if I said nothing. I cleared out the room and headed back to Arkansas at 10pm with my 6 month old. It was better in my car on a 5 hour drive than staying in that room.. they really need to shut this place down!!!

After a 5 hour drive to hotel from across the state,. At 3;35pm I’m greeted by a 6”5 transvestite who proceeds to tell me I can not check in until after 4 pm,.? I look around it’s Saturday, the parking lot is empty,.. there’s no one around ,.. I reply “ your kidding ,.. right??” Nope,.. not kidding, I booked the hotel and called ahead to confirm that I could bring a small pet parrot who has an avian specialist in the area to see,. And I have business in the area as well. Taking advantage of being in the Galleria area of Dallas I headed to a market for a few incidentals. Upon my return I check into a room that is in far better condition than the lobby only to find the clocks in this suite where all off by an hour,.. indicating that no one had been in there for a month ( since time change) thus proving zero need for such a ridiculous policy as no check ins till after 4 pm!! So very few lights worked , the heating / cooling system was stuck on - so it was either always heating or always cooling. I just turned the breaker off for hvac and the rest was ok.

The stay was good, we certainly did not enjoy the issues we had with the security deposit which they never refunded. We had to do everything through the American Express customer support which took 3 weeks at least. This really disappointed us.

I had a problem with the light by the bed and they handled it right away, burned out bulb. Would recommend this as a good place to stay the staff was cordial and attentive.

They never cleaned the towels, by accident I booked handicapped room, they did nothing. I had to take dirty towels to them every day to get clean ones.

Staff was friendly and quick at check in. The room appeared tidy but the countertops and table were dirty and the chairs had crumbs on them. I also had a problem with the toilet running and not wanting to flush. When reported, this item was corrected quickly. The shower diverter was also going to be broken, not allowing me to take a shower prior to leaving the next morning. This was reported to the counter staff at check out. Given these issues, it would have been nice to have received some sort of refund or return voucher but all I received was an apology and reassurance that the correction would be made. I also found it off putting that a parking fee was charged but not disclosed at booking. The fee was minor but I did not see any mention of this when booking the room online. Overall, I don’t think I’d stay at this hotel again.