Hotel dekat Kompannavidiya Railway Station, Colombo

The room's condition did not meet the expected standards. The walls were in poor condition, and the shower door did not close properly, requiring me to hold it shut while showering. Additionally, the duvet cover was torn. As a five-star establishment, we anticipate a higher level of quality and were disappointed with the current state of the room.

Very beautiful hotel, especially the night view. It is a rare experience to watch the sunset from the sky bridge on the 29th floor. The breakfast is rich, mainly Indian style but there are many types, you can always choose the right one. The breakfast room faces the sea and it is very romantic. In addition, the waiter's attitude is really good, responsive, and treats guests as gods. But I still have to complain a little. I booked a room for 3 people and specified 2 beds, but the 2 beds they can provide are split from a 1.8m big bed. How can I sleep well? A room like this for 3 people should have at least one bed that is not less than 1.2m.

I have booked this hotel on Ctrip many times. Safety! The hotel is very grand and the service is first-rate! The breakfast has a variety of varieties, especially the fresh fruits are many and sweet, and the coconut juice is great 👍

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

This is the worst Shangri-La I have ever stayed in. The various room types are confusing. It is very unfriendly to guests who want to extend their stay. You cannot check in directly at the front desk. You must book online. Even if you book the same room type and price online, you will be forced to cancel and pay the cancellation fee before you can check in.

Booked a twin room. At checkin was told no twin bed rooms available. Instead gave a king room (premium) with an extra bed which was put inside the room. Room was good but the bed was not comfortable and bit small- which was a downside. Would gave been a great stay if the stay went according to the booking made or some other arrangement was made to accommodate this lack of availability. Room was clean with good amenities.

Tried to book a night, the location in the city is good, very close to Ministry of Crab 4, the hotel front desk was very welcoming, upgraded the room, the room was very clean, but the soundproofing between the rooms was poor, a lady next door (not Chinese) kept talking on the phone until 12:30 in the middle of the night.

This hotel is right next to a pharmacy as well as next to a market . However , it really isn’t close to the sites I don’t think. Considering it to be a third world country in a sense , the hotel itself wasn’t that bad. The service hotel service was timely and everyone was friendly . Really enjoyed the pool area

The room was good, new and clean, especially after the terrible experience of staying at Radisson, Amari seemed to be very cost-effective. The breakfast environment and service were good. Although the food was not particularly appetizing, it was still okay. The swimming pool was also quite long, but the gym was not in operation. In addition, there was no bathroom and changing room in the swimming pool, so you had to go back to the room to change wetly, but these were minor problems. In Sri Lanka, the conditions were already very good.

Pricing was excellent. Location was close to National Museums, the beach, shopping districts, and more all within either 10 min walking distance to 5-10 min tuk-tuk ride. Cleanliness was overall very clean. However, in our first night at the smoking-allowed floor, we found two small termites on our bed. Rest of the night was completely fine and when we eventually moved to a non-smoking floor, we had no bug issues at all. Now the best highlights of Cinnamon Red were their service, hospitality, and facilities. With a small but quaint pool and deck on the top floor, we watched the beautiful Sri Lanka sunset. There's a decent gym there too. Breakfast was marvelous, that is if you don't mind having Sri Lankan style breakfast of spices, curries, and egg hoppers - ”western” options were plenty from poached eggs, bacons, sausages fruits, musseuli, yogurt, order-made omelets, waffles and pancakes, all accompanied by the famous Ceylon tea to die for. Lastly, I cannot praise enough the kindness, hospitality, and smiles from the staff. They were incredibly helpful and supportive to any and all of our requests. Do bring your own soap, shampoo, and conditioners and cameras because the way the hotel is designed, you get an unclustered, incredible view of Colombo from any room.