Ulasan ITC Ratnadipa, a Luxury Collection Hotel, Colombo

Amazing hotel best and staff so friendly and room is awesome.. breakfast 10/10. Thank everything

Our first stay at this hotel and it was delightful. Quick and friendly check in, we were generously upgraded to a one bedroom suite which was very spacious with a seperate living room. It has a fully functional kitchen, with dishwasher and a washing machine for clothing. Balcony and well appointed room with coffee machine. The breakfast which was included in our room rate was delicious and had a broad range of options. We chose this hotel over the Shangri-La and were very happy with the choice and the hotel is much newer and therefore at the moment, in better condition. Swimming pool is large and receives lots of sunshine. I would stay here again.

Aircon not working. Cannot adjust.

My stay at ITC Ratnadipa Sri Lanka from February 20 to 21, 2025, started off perfectly, but was completely ruined by the poor management and questionable practices of the hotel staff. The biggest issue was the payment process, which was confusing and mismanaged. I was charged multiple times, including unauthorized retention charges and additional unexplained transactions. Despite reaching out via email for clarification, I received no response, which only reinforces the feeling of being misled. Additionally, I was forced to pay $90 in cash to a hotel driver without a proper explanation of the charge. The lack of transparency and unwillingness to resolve these concerns made the entire experience feel like a scam rather than a luxury hotel stay. I would not recommend this hotel to anyone who values clear communication, professional service, and honest billing. Avoid this place unless you want to deal with financial headaches and zero customer support.

Dana the manager is truly an exceptional manager x Very polite, expert and kind and professional. Thank you for having her.

Service is really not up to standard

nice place to stay in Colombo

Poor service

Very beautiful hotel, especially the night view. It is a rare experience to watch the sunset from the sky bridge on the 29th floor. The breakfast is rich, mainly Indian style but there are many types, you can always choose the right one. The breakfast room faces the sea and it is very romantic. In addition, the waiter's attitude is really good, responsive, and treats guests as gods. But I still have to complain a little. I booked a room for 3 people and specified 2 beds, but the 2 beds they can provide are split from a 1.8m big bed. How can I sleep well? A room like this for 3 people should have at least one bed that is not less than 1.2m.

Because it is a new hotel, everything is OK. There are too few Chinese people staying here, because it's a hotel opened by an Indian, and most of the guests are Indians. There are relatively few white people. I stayed there for three consecutive days and was not used to the food.

This is a great hotel, very grand, and the hardware is far better than the Sheraton Hotel I stayed in before. The room is very large, so the price/performance ratio is quite good. The hotel has many types of breakfast, but mainly Indian food.

The room is relatively large and the space is good. The only drawback is that the sound insulation is too poor and the pillows are too short and too soft to be comfortable. The breakfast is relatively good compared to the one in Colombo. The lobby is quite grand and the service is also very good.

They said it was very good 1235789965557388399037373777778888986668999989877

Facilities: Very good Sanitation: Very good