We booked this hotel through our provider as a 5 star hotel , we were very worried after reading reviews , especially as there wasn’t many from this year so after visiting we thought we would leave our honest review. We arrived at stone palace at around 12:45 am on Monday 7 th August, was greeted by a lovely man on reception who offered us a drink straight away so seemed very good it was very warm in the reception area so this was welcomed , we were then told our rooms were not ready so was to be put in family rooms for the night then move to our rooms in the morning, it’s not ideal but it was late so we just went with it. The family rooms were very spacious with 2 bedrooms and a bathroom and a nice little entrance hall , fully stocked mini bar with soft drinks and water which was free so seemed great , next morning we went down to reception and told our rooms wouldn’t be ready till 10 this was a little frustrating as we were only there for a week after complaining there was now a rude lady on reception and was told they do this all the time which in my opinion is not acceptable , at 10 we returned and we’re given our room keys , got to room and they still weren’t ready they were being cleaned , finally at around 11 we got in our rooms air conditioning basically non existent, showers not very good at all but still mini bar stocked 👍. Pool area : Superb huge pool and very clean, great pool with 2 slides , and plenty of sun beds , only thing is there is and adults only relax pool but it is full of children, y call it an over 18s pool 🤷♂️ Spa : I had a massage but I find them very pushy , my massage was ok , I suffer with my back but to be honest I think she made me worse , the price started at 200 euros and then became 90 euros Fo me and my wife , again in the spa air conditioning is rubbish. Food : Breakfast is awful no bacon no sausage no beans no toast 🤦♂️ All food very repetitive but is ok I guess in the night, and the snacks throughout the day are great Shops / barbers : Shops are great and reasonably priced , barber ripped me off he offered me a shave and trim , told me 5 euros , then after I had done in the next couple days he charged me 25 euros which is a complete rip off as I’m basically bald !!! Staff : Some great but some rude Overall this is nowhere near a 5star hotel the air conditioning doesn’t work, and is boiling everywhere, lifts are tiny , rooms are old and worn , food is average, staff can be rude , hardly any English all Russian and German , If it wasn’t for pool area it would be a 1 star review!
Terjemahkan