Ulasan Hilton Cleveland Downtown

We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

Great location

酒店不錯，價格小貴，但差得不多…

不錯👍！位置好、乾淨！

各方面都很不錯

周邊環境很好

I will not stay here again. The service was very poor. From checking in and not being able to order room service after traveling all morning, to the valet losing my car, the remote did not work and a replacement was never sent up. Bar 32 waitress was rude. The sheets are very rough like sandpaper. Not comfortable at all.

It was the worst night sleep on a hard and lumpy mattress. Woke up with stiff shoulder and back.

Love the location, we always clean when we arrive and we saw no signs of lack of cleaning (except the windows) those were dirty with smudgy handprints - yuck but we were not touching those so it didn’t bother us. Loved Bar32 and Eliot’s Bar and the convenience shop was awesome for those last minute cravings. Every member of the staff from Valet to concierge to servers and bartenders were very attentive and accommodating. Even when they didn’t have what we asked for they still tried to make it happen. There was a small snafu at Bar32 but both management and the bartenders dealt with it very discretely and professionally. They didn’t engage the woman who was being argumentative and they addressed the person who was causing trouble. We love staying at the Hilton - thank you for a memorable weekend.

Overall our stay here was subpar and the room was pretty dirty (and also in rough condition). There was weird black stuff all in our toilet, lamp shades had stains, and ledge near the tv was in rough shape. The valet took forever every time (not to mention it’s not complimentary when staying at the hotel) and every encounter with a staff member was pretty short/unfriendly. I wouldn’t really recommend this hotel if you’re staying in the area

I really loved this hotel at first until there was either mold build up or dust build up on the vents and walls. I notified the front desk and they just said they will talk to housekeeping.

The heating unit in our room did not work properly, also we waited 30 plus min for valet to get our car in the morning,...

Great location, easy check in and checkout, great 32nd floor bar with perfect entertainment. Nice breakfast buffet.

Very clean. Room was very nice, bed super comfortable, and customer service was great