110 chang khlan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, ThailandLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Movenpick Suriwongse Hotel Chiang Mai
8.6/10
Very Good
415 ulasan
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Ulasan terverifikasi
Location9.3
Amenities8.1
Service8.7
Cleanliness8.5
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All reviews(415)
Positive reviews(394)
Reviews with photos/video(132)
Near shopping area(95)
Convenient for shopping(74)
Delicious breakfast(64)
Large rooms(23)
Easy to get around(19)
Perfect for business trips(15)
Strange smell in room(9)
Luxurious(4)
Negative reviews(21)
Guest User
Classic Room
Check-in Mar 2025
Travel with friends
19 ulasan
8.5/10
Very Good
Diposting pada 3 Mei 2025
A good hotel. Located very near night bazaar. Lots of shops. In general, this hotel is good. Breakfast is ok.
6/8
Tanggapan dari Properti: Dear Value Guest,It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat LapuanGuest Experiences Manager
Marko Lauri Arnold
Premium King Room
Check-in Feb 2025
Couples
16 ulasan
7.0/10
Diposting pada 28 Mar 2025
Earthquake 7,7 richters did spoil the mood.
Also safety protocols were not Good Standards and nobody came to us.
Also no looking after the customers after evacuation.
Otherr than that .normal Mövenpick hotel.
Tanggapan dari Properti: Dear Mr.Marko Kauri Arnold,We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Hotel Chiang Mai. Please accepted our apologized for cause happened. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat Lapuan / Guest Experience Manager
Ahmed
Classic Twin
Check-in Des 2024
Family
2 ulasan
9.0/10
Great
Diposting pada 4 Feb 2025
Overall, I liked the experience.
Excellent hotel, very well located and with very good amenities. The hotel is located in walking distance to many places, especially if you're interested in exploring the city. The area is nice and gets very active, especially in the evening. However, we hardly had any issue with the noise.
The rooms were well cleaned, smelled fresh and the staff, in general were pleasant.
The only thing I noticed was that some ( again, only some ) of the staff at the front desk prioritised Western and certain other types of guests over the others. I observed how they communicated with different guests, and it's the only unpleasant thing I noticed. I strongly urge the management to address this and work on approaching every guest with equal attention.
I had to wait at the counter for over 10 minutes. My cousin and my mom were beside me too so there's no way they could've missed us. They could have acknowledged us and told us to wait a bit. Because I know they were busy. But we weren't acknowledged as expected. Some other guests were acknowledged right away and were approached differently. That's definitely something to work on and isn't professional. As a well travelled person who's stayed in hotels of many categories, this - for me - was definitely a huge minus, the only reason I don't give a 5/5 for service.
However, they were polite and courteous during checkout. The staff in the restaurant were attentive and very friendly. The doormen and other staff in the hotel were equally nice too.
The breakfast was ok.
Overall, it was all good except for what I've pointed out. I would like to think the management will address this and work on fixing it to elevate the service level.
Comfortable 👍🏻
Location 👍🏻
Cleanliness 👍🏻
Value 👍🏻
Overall experience 9/10
Breakfast : can be better
Service: mostly good, there's room for improvement
6/18
Tanggapan dari Properti: Dear Mr.Ahmed, We very much appreciate your comments regarding to your issue we are regretted to learn that your experience did not meet your expectations and make sure cause did not happen again. Please allow me to express my sincerest apologies for this matter. We hope to have opportunity to welcome you back on your next visit. Sincerely, Sirinpat LapuanGuest Experience Manager
Alvin Ban
Classic King
Check-in Mar 2025
Couples
16 ulasan
7.5/10
Diposting pada 29 Apr 2025
One of the doorman
By the name of M
Very helpful .
Tanggapan dari Properti: Dear Mr.Alvin Ban,We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Hotel Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat Lapuan / Guest Experience Manager
victor druce
Superior Twin
Check-in Des 2024
Couples
25 ulasan
10.0/10
Outstanding
Diposting pada 2 Feb 2025
Movenpick. U guys are amazing 😍
I got my hbd for birthday and also room upgrade
The best memories ever 😍 location wise good staff super friendly
Room is perfect
Tanggapan dari Properti: Dear Mr.Victor Druce, We are delighted to hear that you had such a pleasant stay with us at Mövenpick Suriwongse Hotel Chiang Mai. It is our goal to give our guests the best experience possible, and we are glad that we were able to do so for you. We hope to serve you again in the future. Sincerely, Sirinpat Lapuan / Guest Experience Manager
Guest User
Superior King
Check-in Des 2024
Solo travelers
1 ulasan
4.5/10
Diposting pada 1 Feb 2025
overpriced, looks like scam Hotel. I don't understand how such rooms can even be in such a hotel for $130 a night.The maximum price for them 30 dollars, it is just a cod room. there is no pluses at all that would stay in this hotel. the smell in the room is disgusting, constantly noise from the air conditioner, the furniture is broken.
Tanggapan dari Properti: Dear Value Guest, We very much appreciate your comments regarding to room condition issue we are regretted to learn that your experience did not meet your expectations and make sure cause was not happen again. Please allow me to express my sincerest apologies for this matter. We hope to have opportunity to welcome you back on your next visit. Sincerely, Sirinpat LapuanGuest Experience Manager
명준
Classic King
Check-in Nov 2024
Couples
4 ulasan
9.5/10
Amazing
Diposting pada 2 Jan 2025
It's a good hotel with good location. However, it's surroundings seem more preferable to Westerners than Asians.
Tanggapan dari Properti: Dear 명준, We are delighted to hear that you had such a pleasant stay with us at Mövenpick Suriwongse Hotel Chiang Mai. It is our goal to give our guests the best experience possible, and we are glad that we were able to do so for you. We hope to serve you again in the future. Sincerely, Sirinpat Lapuan / Guest Experience Manager
Arthur NEO T B
Classic Room
Check-in Feb 2025
Travel with friends
5 ulasan
10.0/10
Outstanding
Diposting pada 25 Mar 2025
Big and beautiful room .
Tanggapan dari Properti: Dear Arthur NEO T B,We very much appreciate your comments regarding your stay at the Movenpick Suriwongse Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat Lapuan / Guest Experience Manager
Guest User
Classic King
Check-in Apr 2025
Couples
1 ulasan
7.5/10
Diposting pada 7 Mei 2025
Excellent location and good service. But hot water didn’t come from shower…other than that everything is comfortable.
W
Superior King
Check-in Apr 2025
Couples
69 ulasan
2.0/10
Diposting pada 8 Mei 2025
The hotel has no pool and no gym. We were uninformed until arrival. This is very misleading and a terrible business.
Allenchan1208
Superior King
Check-in Mar 2025
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 23 Apr 2025
The hotel location is good , walking distance to 7-11, MCD, Starbucks, and nice food court ~
The hotel's front desk staff (Kreen)is very friendly, the service is good and polite~
Tanggapan dari Properti: Dear Allenchan1208,We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Hotel Chiang Mai.I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat Lapuan / Guest Experience Manager
Guest User
Classic Room
Check-in Mar 2025
Couples
1 ulasan
7.0/10
Diposting pada 10 Apr 2025
Good. No queen bed was available after requeat through email instead of 2 seperate beds so had to pay extra. Accor membership helped.
Tanggapan dari Properti: Dear Value Guest,It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat LapuanGuest Experiences Manager
Guest User
Superior Twin
Check-in Feb 2025
Travel with friends
3 ulasan
8.0/10
Very Good
Diposting pada 23 Mar 2025
The place is just next to the night market: good
The concern is the parking area which is a bit dark and there isn't any lift, inconvenient especially for the elder person.
Thanks & Regards
Stanley Ng
Tanggapan dari Properti: Dear Ms.Paula,We very much appreciate your comments regarding your stay at the Movenpick Suriwongse Chiang Mai. It is always a pleasure to receive negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sirinpat Lapuan / Guest Experience Manager
Guest User
Classic Twin
Check-in Feb 2025
Couples
21 ulasan
9.5/10
Amazing
Diposting pada 25 Mar 2025
Great hotel right in the middle of the night market. Great breakfast, clean rooms. The gym is old and some of the equipment is broken.
Tanggapan dari Properti: Dear Value Guest, We very much appreciate your comments regarding to your issue we are regretted to learn that your experience did not meet your expectations and make sure cause did not happen again. Please allow me to express my sincerest apologies for this matter. We hope to have opportunity to welcome you back on your next visit. Sincerely, Sirinpat LapuanGuest Experience Manager
Guest User
Classic King
Check-in Feb 2025
Solo travelers
7 ulasan
8.5/10
Very Good
Diposting pada 15 Mar 2025
The price quality is good, although the room is quite old fashioned. Swimming pool is very small & in the night time the room is very noisy from neighbours in the street playing music & especially very disturbing light screen visible in room.
Tanggapan dari Properti: Dear Value Guest, We are delighted to hear that you had such a pleasant stay with us at Mövenpick Suriwongse Hotel Chiang Mai. It is our goal to give our guests the best experience possible, and we are glad that we were able to do so for you. We hope to serve you again in the future. Sincerely, Sirinpat Lapuan / Guest Experience Manager