Royal House Luxury Apartments - Chester

Tired host!

Luxury apartment it was not. Security in the building an issue. The weather was cold, the apartment lacked heating so it was cold and uncomfortable. Essential cleaning supplies were limited. Communication with apartment manager was not good enough.

Basic apartment with items provided such as shampoo, soap and shower gel, however there was no tea and coffee provided. After using the shower I went to use one of the towels provided and it was really badly stained, as if something was stuck in the actual fabric itself which made me feel a bit sick.

Pre check in email was very useful about how to find the nearest car park, but missed the part about not being able to book the parking for more than 24 hours so you have to sit for your current session to expire before paying again. Check out time was incorrect stating 1100 when booking email stated by noon. I reply to confirm but didn’t hear back from property. Messaged and called to try and arrange a late check out but no answer or reply via the message facility on here. Panel missing from bathroom ceiling and someone’s underwear in the wardrobe. Apartment was generally clean but we had to empty dish washer on arrival. Only one wine glass, one prosecco glass and three normal glasses but plenty of plates, cups and cutlery. Although I’ve noted the above, I would stay here again and apartment and building is well kept.

Great location, all information provided before the stay, lovely apartment. Definitely will be back!

Very clean and comfortable. A mirror in the lounge would be appreciated where the plug sockets are so you can dry your hair. Also a pillow for the sofa bed rather than using the cushions . Apart from that would definitely recommend and stay here again as 5 minutes from the town center

It was amazing great spacious apartment Very quiet, good,clean also good location the only thing i would say is it needed a plug socket near to the mirror in the bedroom and it could do with a fresh painting where the wall's have been scuffed throughout but we would definitely stay again

Horrible stay at "Royal Luxury Apartments". It needs a deep clean as the smell was very unpleasant and it hits you the moment you walk in.The walls need painting, there are too many marks. The sofa-bed needs replacing, it is filthy, dusty, dirty and not fit for purpose. We were not even given bedding for the sofa-bed! The bedding is dated, all bubbly and should not be given to any guest.

Really enjoyed my experience, was very fast and efficient. A nice modern space in the heart of the city. Only downside is there was a bottle bin from a neighbouring bar outside my rooms window, which kept waking me up throughout the night. Would stay here again.