Hyatt House Charlotte Airport

I liked the hotel but the app messed up my pricing amount and the guy working is acting all funny now. Not cool

Hotel was a good stay. My room had a separate living/dining area and then a bedroom. It was nice to have a fridge, microwave and kitchen area. Downside is that the walls were thin, it was hard to sleep without hearing the neighbors. Also, The room was not very clean and the bathroom was not stocked with any toiletries for my stay. I had to go back to check in desk and ask for shampoo and body wash. It was good stay needing to be near airport, but would not recommend if needing to do work in the hotel.

Property was OK. The breakfast area was very dark, not the best for "a good way to start your day"

Hallway was littered with trash and food. When we got to our room it was already occupied and looked like a party was going on. The front desk refunded our payment and we went elsewhere.

It was nice inside, you can tell it’s an old building but the staff is amazing. Would definitely come again.

The normal Hyatt I stay in when I’m in town for work was booked. So I opted to stay here. This was my first and only time I would be staying at this Hyatt I highly do not recommend. The front lobby area looks really nice and well lite. Once you walk back the hallway to get to the elevator it starts to change. There is only one elevator for the hotel. When the elevator doors opened first thing I seen is the missing grab bar that used to be on the wall. I get to the 3rd floor the elevator doors open and it looks rather dark due to poor lighting. The entire hallway is like this which to me makes it seem more like a motel. I get to my room and it looked nice and clean. After walking around in the room a few time I noticed the glue down flooring they have in the kitchen area is warping and becoming separated and loose from water damage. The toilet didn’t sit flush to the floor. So when you sit on it, it rocked from side to side. In order for me to lock my door I had to lift and pull on it to latch. Within 45 minutes of me getting relaxed in my room, the fire alarm goes off. I open my room door to go out to leave and I hear the fire alarm going off however there are no strobe lights flashing, I seen another guest get onto the elevator during this as well. I thought that was really odd as most elevators are shut down when a fire alarm goes off. The fire depar**ent had great response time. Four fire trucks showed up within three minutes of the fire alarm going off.

I Didn’t like the fact microwave and other outlets were not working. I reported the problem . Person at front desk said I’ll be receiving a discount.check out time explained situation. All she can say was the room is under construction! Why would you book that room? And received no discount for the inconvenience

Somewhat dated appearance. Room was fairly clean but hallways were pretty gross. There was a packaged toothbrush in the bathroom which is convenient (but quite wasteful, hand them out on request), TWO lotions and no shampoo. Have to deduct another point there.. I was also blocked / double parked by semi truck delivering food and was late to a meeting.

1/9/24 I called ahead to be sure the shuttles from the airport were running. I was told they ran until 10pm. Made sure before I booked the hotel for my 70 year old mother who does not know how to use uber. Her flight was canceled and she was stranded at the airport. WITHOUT HER LUGGAGE. And she was alone.She arrived at the shuttle waiting area about 8:30pm. She waited until about 9pm and called me. After that point the hotel would not answer the phone. Finaly after 10pm the hotel answered. I said my mother is waiting in the snow for the shuttle and it never came. The women replied "we are booked" I let her know I already had a reservation online and gave her my name. She answered "we are booked" AND HUNG UP. Did she look up my name? They never answered the phone again. My mom was stranded at the airport and wasn't allowed back into the main waiting area where she could get food and sit somewhere more comfortable. At this point I called ******* to make sure I wasn't charged. ******* was adamant I had a reservation and that I could not be refused a room. ******* tried to call the hotel and again there was no answer. Even if they did...at this point there were no shuttles running. We had a reservation the entire time and one employee refused to help us. She would not answer the phone and when she did she refused to really look up my name or give any help at all. It was such a sickening and helpless feeling knowing my mother was stuck there cold, hungry and tired. Shame on you.