We had an exceptional experience with both the service and hospitality at this hotel. The staff went above and beyond to ensure we had a smooth and enjoyable stay. They were incredibly helpful in assisting us with booking various trips and excursions around Cat Ba Island. Not only were they knowledgeable about the best activities in the area, but they also offered rates that were more affordable than those at the town’s booking offices, which was a pleasant surprise. This attention to detail and dedication to customer satisfaction really enhanced our trip. Every interaction we had with the staff was positive—they were consistently friendly, welcoming, and eager to help with any questions we had. We felt genuinely cared for during our time here, and it’s clear that the hotel prioritizes providing a top-quality experience for its guests. We would highly recommend this hotel to anyone visiting Cat Ba Island for its excellent service, warm atmosphere, and outstanding staff.
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