This was our third visit. So disappointing,
I believe they are now part of the Fiesta Americana hotel chain, the quality has really gone downhill. The food was terrible, the drinks were terrible.
We had a $200 room credit and 3 times they tried to charge us for the spa charges that should have been covered.
They placed a "hold" on your card for incidental charges, we didn't use it and I'm having issues getting the charge reversed.
Most of the staff are very attentive and pleasant but there were some, specifically at the spa reception and check out, that were downright grouchy.
Believe me, we are not people that complain and made it our 3rd trip since we loved the place but it's not what it used to be. We won't be returning.
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