Hyatt Zilara Cancun

For the rest of our stay, everything was great. Everyone in the hotel was very welcoming. We were supposed to check out on 19th, Jan after 12:00 pm. But at the last minute, I had a very uncomfortable experience. I was going to the last hotel to pick up my lost items and got a taxi in the lobby. After I got in the car, the driver just went back to the patio again. And one of the doormen named Juan asked me to talk to the concierge because he was worried that I was trying to escape and sneak out. I was shocked when I heard he wanted me to talk with the front desk to explain why I need to leave the hotel. I double-checked his concerns with him. He said, “yes, I was worried that you would not come back”. I was then quite furious because I haven’t checked out yet. Besides, my luggage was still in my room. I asked him to let the office talk with me in person. After a few minutes, he just closed the door for me without any explanation or apology. Our credit card is still on the profile and there is no need for an “escape from the hotel”. I never had a similar experience while I stayed in other Hyatt hotels. After I came back and reported to one of the staff working there. She only gave me a perfunctory apology. I was so disappointed with the attitude of these two associates today. This is not the kind of service I expect from Hyatt Zilara.

Customer service is really good. But restaurants are very limited and disappointing bcz only two restaurants are open for lunch :(

酒店位置好，位於坎昆L型島嶼的外側，有自家海灘，海灘對着外海。酒店生意興隆，餐廳人氣足。攜程服務貫穿整個住宿行程的始終，非常給力，要大大點贊。

房間不錯，全部面朝超加勒比海，一樓的還可以直接從陽台都游泳池。我們住在四樓，視野開闊，加勒比海海景一望無垠。 酒店全包，吃喝玩樂都有，晚上有各種秀，還算精彩的。 這酒店已經是周邊附近最好的酒店，性價比很高。

メキシコは治安が悪いと聞いていて少し怖かったのですがここのホテルに着いてからスタッフやホテルに泊まってる人達すごい優しくて安心でした。またカンクンに来たいです。(生のサーモンは食べない方がいいかも)

房間雖然説不是很新，但是夠大，陽枱面朝大海，遺憾的是我們的陽台剛好被面前游泳池的頂遮住了。全包酒店的餐廳品味和每個餐廳的美味食材必須點贊！我們本來打算度假酒店裡還是想節食的人最後把所有的顧慮通通拋棄，開始了沒有節制的大吃大喝，還有咖啡甜品店也是每日必到。真是出乎我的意料。這個全包是值得的。