We stayed at the Mallorca mar from the 1st may - 8th may 2024 on our first holiday as a family with a baby girl aged 8 months. We arrived at the hotel first impressions - beautiful! Our room was ready on arrival ( receptionist gave us directions to the wrong block and wrong room) quickly sorted and we were finally in our room! On arrival, decent sized apar**ent ground floor which was great… until we realised the ants, we aren’t naive, hot country ground floor we knew we’d get a couple of creepy crawlies… I mean the balcony was COVERED. The bedroom floor.. again covered in ants. We spoke to reception and explained our baby was crawling etc they said they’d send someone to deep clean the room.. no one came. We woke up the next day to find the bathroom covered in ants.. asked for a room change.. refused again ‘we’ll send someone to deep clean’ no one ever came. It wasn’t just the ants, the cot was covered in.. well I wasn’t too sure (food, sick?) luckily I took antibacterial wipes! After speaking to the Tui rep we gave up asking and just kinda had the mentality of getting on with it and stayed out of the room as much as possible. We only tried the food once or twice, our baby isn’t on full solids and has an egg allergy, I couldn’t find anything apart from yogurt (which was only served at breakfast) for her to eat. Disappointing as they’re supposed to cater for Children.. the food was catered to other nationalities we aren’t fussy eaters but we couldn’t find anything we actually liked…even the chips were luke warm and tasted like old oil. we spent every night walking to Cala millor which is around a 20 minute walk, and always had beautiful food out. The entertainment was great and I felt they really put their all into it, for adults and children credit to them. Overall we made the best out of a not so great situation, I find it hard to believe this hotel is a 4 star. I feel as thought we went alittle out of season as the last night they did a “theme night” in the restaurant… and the hotel began to get a lot busier. when you pay alot of money, it felt disheartening to see they’d started to put theme nights on, and different foods to try. There are some lovely places to see in Cala bona / cala millor. I wouldn’t recommend this hotel if you’ve got a small baby, perfect for older children that don’t mind eating doughnuts for breakfast! Not one to usually leave a review, but I felt it warranted one.
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