I have a small problem that I can’t sleep with noises and this info was disclosed with the property before hand. The check in was great, friendly staff member and breakfast decent. The room I was given must have had a leak inside the walls and kept me awake all night, when I went to reception around 10pm the receptionist wasn’t helpful at all. Offered me another room but didn’t allow me to see if the new room had the same issue. The following morning I spoke with another receptionist who allowed me to swap the room upon checking the room first. This room did smell of damp but didn’t have the noise problem so I swapped. Those rooms supposed to have a courtyard view (no view at all as shown from the pics)
Few positives is that I believe I was given the free upgrade as gold member and there was a bottle of wine waiting for me, breakfast was decent but I think the coffee machine needs looked at because when I selected “Italian cappuccino” only coffee came out.
Negatives: their pumping system in the bathroom sounds it’s always on, no much of day light in the room, the road where the hotel is situated is plenty of empty restaurants which feel like touristy trap so had to walk a bit away for meals. I don’t feel it’s a 4* hotel but apart from that one bad apple the service is nice I would stay again!
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