Best Western Plus Riata

Over all not bad. Hotel was clean and room was nice. Two reasons I did not rate everything as excellent. First, the first shift front desk person was VERY rude. The young lady displayed poor customer service when you asked her a question. The old lady who came in for the evening shift was great. She was friendly and very attentive. Finally, breakfast was a wash. The waffle maker was out of service. The hotel was across the street from Walmart!!! Why not just go get a another one? Still, we may use this location again in the future.

Loved this place great service!!

Compared to other hotels we've stayed in Brownwood, this is a gem. Others ok or even nice but this was best value & great staff. Room was made up every day which is first place since pandemic that did. We will stay here again.

Everything and everyone was great. A very nice hotel with excellent staff. This is what other hotel should aspire to be like.

I get there I try to check in the lady looks at my ID and says oh no I can't rent this to you your local refuses to give me a refund told me to go to the website that I used to make them reservation went to the website they said I had the hotel they contacted the hotel and the hotel refused to give them a refund so how did I how was my check-in it didn't exist I did not get to check in I was allowed to walk in and ask how to get a refund and was told that I don't receive one and then was told that I was rude and disrespectful when my friend witnessed this lady telling me that I was not allowed to check in and that I was apparently having to go to the website instead of through her news apparently news to me later on I found out that the checking was one hour in the afternoon I'm not sure why there's a hotel with one hour check in time and not sure why y'all only reserve rooms for non-local people with my house was burnt down what is my pipes were broken in my house what if there's no plumbing going on what if there was an emergency and this was the only hotel with the room that was available to me are you telling me you would have still not checked out check the room now to me that's sad thank you better Business Bureau cuz that's where this is headed

Hotel was well maintained. Front desk clerk at check in was friendly and knowledgeable about area. Breakfast was good and had several options.

This is our first stay at this hotel even though we come to this town often. Great location and wonderful staff.

Friendly staff, very clean and they kept the breakfast food coming out.

This place was great. The room was really nice and we were only five minutes away from the wedding venue we were going to. A bonus they had the travel channel in the room and terror in the woods marathon was on.