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Ulasan terverifikasi
Lokasi4.1
Fasilitas4.0
Layanan4.0
Kebersihan4.0
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Tamu
Kamar dengan Tempat Tidur King
Menginap di 2023년 6월
Keluarga
1 ulasan
1.2/5
Diposting pada 2023년6월6일
The hotel room was dirty, dust was all over the tray where the coffee machine located.
Dirt can be seen on the sofa with disgusting smell.
The weather suddenly dropped to ~50s during our stay, and we were expecting the hotel would be warm, however, the temperature unit in the room did not work and it can only blow out cold air. We could not sleep at night because it was too cold.
We called the front desk at 11:30pm to ask if we can switch to another room, however, the staff asked us to wait since she is very busy. We waited for a while and decided to talk to them in person. When we arrived at the lobby, the staff from the front desk kept on saying she was busy but there were no other guests in the lobby at the moment. She asked us to wait in our room or find them again the next morning, which is ridiculous.
After some time, another staff came by our room to check on the heat and told us that the engineer has changed the setting that's why it's not working properly. However, the engineer has got off from work and no one in the hotel knows how to fix it. He then reported to the front desk and finally after some time, we were told that we can switch to another room.
The staff were unwilling to help and unfriendly, and I certainly will not stay in this hotel again.
Terjemahkan
Rui
Two Queen Room
Menginap di 2023년 6월
Keluarga
21 ulasan
5.0/5
Fantastis
Diposting pada 2023년7월5일
Brookline is nice place to stay. The hotel is right near many shops and restaurants.
It is a nice location. Many options for dining and shopping. Close to the T. The bathroom could use renovation; or, at the very least, a good scrubbing, perhaps a maintenance person could spend an hour repairing the wallpaper. Price for overnight parking was exorbitant, so I parked off-property for half the price. The desk staff was competent, but not cheerful, a bit bored and distracted.