Oaks Brisbane Aurora Suites

Ulasan Oaks Brisbane Aurora Suites

Oaks Brisbane Aurora Suites

420 Queen St, Brisbane, Queensland, 4000, AustraliaLihat Detail Hotel
Oaks Brisbane Aurora Suites
Oaks Brisbane Aurora SuitesOaks Brisbane Aurora SuitesOaks Brisbane Aurora Suites
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Ulasan Tamu tentang Oaks Brisbane Aurora Suites

8.2/10
Very Good
109 ulasan
Ulasan terverifikasi
Location8.5
Amenities8.1
Service8.0
Cleanliness8.2
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All reviews(109)
Positive reviews(9)
Reviews with photos/video(3)
Great location(5)
Guest User
One Bedroom Apartment
Check-in Mar 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 7 Apr 2025
We spent 2 nights at Oaks Brisbane. Our stay was wonderful, comfortable and relaxing. Front desk staff was welcoming, very helpful, easy to talk too . Our room had all the amenities described in the booking and an amazing view. The bed and pillows so comfortable...had a great sleep. We will be back. Thank you
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future. Kind Regards, Oaks Brisbane Aurora Suites
Guest User
Two Bedroom Apartment
Check-in Feb 2025
Family
12 ulasan
8.5/10
Very Good
Diposting pada 2 Apr 2025
Had a fantastic stay at this hotel with family! The rooms were clean, the staffs were friendly, borrowing us umbrellas on super wet day. Location is perfect, nice view too, highly recommend for a family getaway!
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future. Kind Regards, Oaks Brisbane Aurora Suites
SFWong88
One Bedroom Apartment
Check-in Jan 2025
Family
7 ulasan
7.5/10
Diposting pada 22 Mar 2025
Housekeeping standard ia not consistent. Dirty plates were just put in the dish washer without any cleaning tablet. Subsequent days they dirty plate and pots left in the basin were not even put into the dish washer. Had to boil hot water to rinse off the grease and buy my own dishwashing liquid to clean the plates. Towels and laundry detergent not replaced. However location and view is excellent.
Tanggapan dari Properti: Dear SFWong88, Thank you for taking the time to provide feedback on your most recent stay with us at Oaks Brisbane Aurora Suites. We apologise for the inconsistencies in our housekeeping services during your stay. It's disappointing to hear about the issues with the dirty plates and pots, as well as the lack of towel and laundry detergent replacements. This is not the standard of service we aim to provide.We appreciate your patience and understanding, and we will address these concerns with our housekeeping team to ensure improvements are made. On a positive note, we're glad to hear that you enjoyed our excellent location and view.I hope we have the opportunity to welcome you back in the not too distant future. Kind Regards, Oaks Brisbane Aurora Suites
Anonymous User
One Bedroom Apartment
Check-in Jun 2023
Family
12 ulasan
8.5/10
Very Good
Diposting pada 24 Agt 2023
Excellent location. It just took minutes to take a trip by ferry. The famous shopping center was just down to the street. The receptionists were great and cheerful. The kitchenette was quite good for preparing food just like at home.
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future. Kind Regards, Oaks Brisbane Aurora Suites
Sojin
Three Bedroom Apartment
Check-in Jul 2024
Family
1 ulasan
8.0/10
Very Good
Diposting pada 1 Sep 2024
I stayed there over the weekend to enjoy the Brisbane Festival. The location was convenient and the rooms were spacious and comfortable. The rooms were well-maintained for their age, but on the day of my stay, there was a problem with the facilities and the hot water did not come out well throughout the building, which was very disconcerting. I went with my children and had to take a cold shower, and there was only a notice late, but no action was taken, which was a bit disappointing.
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Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Unfortunately, during your stay, we were experiencing unforeseen hot water outages this being for the safety of our guests. We were on priority with our provider to have them repaired as soon as possible but they were unable to say when the hot water would be brought back online. I can report the hot water have been brought back online, with preventative measures now in place to prevent a reoccurrence of this nature. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Brisbane Aurora Suites.
Mike-aoxindingzhi| xinjing·you
Two Bedroom Apartment
Check-in Jun 2024
Family
116 ulasan
9.5/10
Amazing
Diposting pada 31 Agt 2024
Good location, two rooms, good sanitary conditions, but after all, it has been opened for a long time, the facilities are average
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Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Birsbane Aurora Suites
Guest User
Two Bedroom Apartment
Check-in Mei 2023
Family
5 ulasan
8.5/10
Very Good
Diposting pada 26 Agt 2023
The service at the front desk of the hotel is very good. When checking in, checking out, and storing luggage, they all have a good attitude. Thank you very much for their friendly help. The hotel is a bit old, there is no shower curtain or sliding door, and the water can easily bounce on the floor when taking a shower. However the bed was very comfortable and slept well.
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Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Birsbane Aurora Suites
Anonymous User
One Bedroom Apartment
Check-in Okt 2024
Family
10 ulasan
9.0/10
Great
Diposting pada 16 Nov 2024
Perfect location!
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Anonymous User
One Bedroom Apartment
Check-in Mei 2023
Travel with friends
1 ulasan
10.0/10
Outstanding
Diposting pada 20 Jul 2023
Originally booked a twin bed, but gave a double bed. After talking to Mina at the front desk, she directly gave us another room in the suite. The location is good, and you can see the story bridge without walking to the river for 5 minutes.
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