Mantra on Queen

It wasn’t too great but ok.

Clean, comfortable and good staff/service.

The lady at reception was very rude and unhelpful. The foyer was dirty. I was told to go sit on the couch and wait until she was ready to serve me. I sat on the couch and found down the sides of the couch was filthy with lolly wrappers and other rubbish. The room looked clean until I really looked the cushion covers looked like they had seen better days, the curtains looked and felt dirty like they had never been washed since they were first put in the room. The bathroom had a bath in it which being an older person had trouble getting into it so I could have a shower, the taps are so ancient having to work out how to get the water to come through to the shower and not the bath. The bath and tiles were not cleaned properly, mould and rust around the areas like the towel rack. Restaurant floor was dirty, no uniforms were worn by the staff, one young lad was wearing tracksuit pants with the leg zippers undone, the young guy that served me had a dirty apron on. I was told the fish was fresh Barramundi but found that the fish was frozen from a packet probably from Woolworths on shoestring chips and salad that had seen better days. The guy that served me was later waving a wet mop around between the tables this made me feel sick, he then started vacuuming the floor between the tables, I was the only person that ate in there. I can understand why now Breakfast was suppose to start at 6am, the restaurant was closed and in darkness. I gathered breakfast was off the menu. I am still waiting for my holding money to be returned to my bank account. They don’t seem to care about the cleanliness of the entire motel I won’t be staying there again.

Good location but bad room experience. Checked in and relaxed for a few hours and when went for a shower we had no hot water. Called reception and was told they would get back to us. 10 mins later no callback so called them again and was told can not get hold of Manager of maintenance. Finally got a call back and was advised we could go down to level 7 from level 20 if we wanted a hot shower. Took a very quick cold shower. The single worst Accor site we have ever stayed in and would not recommend to anyone. Had a spa in the room that did not work just to top it off.

Seriously what a sh*thole. Couldn’t even find the entrance - no one on reception. Call the number provided no one answers. Tight scary carpark. Small old 1 bedroom room and sofa bed (not made up with any linen). As an Accor member I feel ripped off. 0 stars ⭐️

The Staff were exceptionally helpful. Ask for local advice on eateries, and interests; we were well-rewarded. Location is a key here....We were 'moving fast' to accomplish a '48 hours in Brisbane' challange inbetween flights & this fully-serviced property allowed us to do laundry and get about in the city's center...