DoubleTree Suites by Hilton Hotel Boston - Cambridge

Select room on Hilton app but did not give us that room and the air conditioner is too noisy. Outside is noise to

The facilities at the hotel are clean and well organized but the services are somewhat questionable. We are arriving at the hotel from an international flight which got delayed, and we reached out to the hotel by email beforehand to let them know about our late arrival (they replied to the email saying they have made a note on our reservation about this). However when we arrived at the hotel they refused to check us in, explaining that they already gave the room to someone else (there were no rooms left at the hotel when we arrived). This is confusing because hotels should retain the rooms for customers for the whole period of their stay, especially when it was a prepaid booking, instead of double-dipping and selling the room to another customer. We arrived at around 2AM and there was nowhere to go, we spent remainder of the the night sitting in the lobby. We also had a minor travelling with us, a child who had a leg injury and spent the night sitting in his wheelchair.

Rating: 4.5 / 5 Great stay at DoubleTree Suites by Hilton Hotel Boston - Cambridge! Room & Beds: The family suite was huge. The main bed was very spacious and comfortable, and the wall pull-down bed was surprisingly large and comfortable as well. Service & Vibe: Friendly front desk staff, great housekeeping, and a quiet overall environment. The Catch: The room AC unit was very noisy. Light sleepers beware! Other than the loud AC, everything about this hotel was virtually perfect.

Good hotel stay with spacious clean rooms. We stayed in a one bedroom suite but it was quite bigger than what I thought. The amenities were good with indoor pool and gym. The room service was good with various food selection. One thing that can be improved is a little bit of cleaning service. We stayed for 4 nights but there was difference in everyday cleaning and refilling the room amenities. Although not a big point, but just a note for management. Other than that, the location is amazing ( very near to Harvard and MIT), the view is gorgeous and overall rating is atleast 4/5 for this hotel.

The room is spacious and all is greatvexcept that there are rats noise inside the walls that you can hear all the time.

Fantastic place to stay. Very big rooms, very nice amenities. Staff is super helpful. Particularly Patricia in the breakfast area. I will recommend and stay here next time I visit.

It is vey spacious & comfortable. 20-minute walk from Harvard square. The shuttle service was really great!

Overall, it was a good experience.

Stefanie and Edvin are superb receptionist. Always a great hotel to stay.