Novotel Bishkek City Center

Ulasan Novotel Bishkek City Center

Novotel Bishkek City Center

16 Manas Ave, Bishkek, Chu, 720010, KyrgyzstanLihat Detail Hotel
Novotel Bishkek City Center
Novotel Bishkek City CenterNovotel Bishkek City CenterNovotel Bishkek City Center
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.7/5
Menakjubkan
60 ulasan
Ulasan terverifikasi
Lokasi4.8
Fasilitas4.6
Layanan4.5
Kebersihan4.8
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Semua ulasan(60)
Ulasan positif(59)
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Bersih dan rapi(10)
Sarapan lezat(7)
Pemilik properti ramah(7)
Kamar sangat bagus(6)
Fasilitas sangat baik(4)
Buruk(1)
ludwigvmelly
Kamar Superior Twin
Menginap di Jul 2024
Bepergian dengan teman
5 ulasan
4.0/5
Luar Biasa
Diposting pada 28 Agt 2024
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughtful suggestions and insights. We're sorry to hear that our reception service did not meet your expectations. I will definitely talk with my colleague regarding her attitude. Please be assured that we are actively looking into this matter to ensure that it is addressed for future guests.We value your input, and we hope you will give us another opportunity to exceed your expectations on your next visit.Sincerly,Aziza AtamyrzaevAsst. Guest Relation ManagerFront Office
Pengguna Anonim
Executive Queen Room
Menginap di Jun 2024
Sendiri
13 ulasan
5.0/5
Fantastis
Diposting pada 27 Jul 2024
Second time staying here. Room clean & spacious! Will recommend.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Taking the time to leave such a great review about Novotel Bishkek City Center, has really made our day! We always aim to delight our guests with our service and our attention to detail. We’re looking forward to making your day once more when you next visit our hotel.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront office
Tamu
Kamar Superior Twin
Menginap di Nov 2024
Sendiri
3 ulasan
4.7/5
Menakjubkan
Diposting pada 22 Des 2024
Great professional staff, clean room
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with our colleagues and that their efforts made your stay memorable. We will be sure to pass on your compliments to team—it truly means a lot.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Tamu
Kamar Superior Twin
Menginap di Jan 2024
Pasangan
4 ulasan
5.0/5
Fantastis
Diposting pada 21 Feb 2024
Perfect for an overnight layover - near the airport and they have an airport shuttle with no additional cost. Staff can not speak English; however they were so helpful! I communicated with them directly via WeChat.
Terjemahkan
Tanggapan dari Properti: Dear Guest,Your review made our day. We’ve passed your feedback on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoyed with provided service. We hope to see you soon in near future,Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Tamu
Kamar Superior Twin
Menginap di Jul 2023
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 6 Agt 2023
My friend had lost her luggage and needed some help to contact the airport / airlines. The receptionists were extremely helpful and active in reaching out to all channels available. Even after we checked out, they helped us to follow up. Was a great stay! 10/10 would recommend!
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with team members and that their efforts made your stay memorable. We will be sure to pass on your compliments to them—it truly means a lot.kind regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Jenn5
Kamar Superior Twin
Menginap di Jun 2023
Sendiri
35 ulasan
5.0/5
Fantastis
Diposting pada 31 Jul 2023
Fist time dear , good place
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Mier
Executive Queen Room
Menginap di Sep 2023
Bepergian dengan teman
20 ulasan
5.0/5
Fantastis
Diposting pada 19 Nov 2023
Nice hotel
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Kind regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Pengguna Anonim
Executive King Suite
Menginap di Sep 2022
Pasangan
9 ulasan
4.5/5
Sangat Baik
Diposting pada 8 Nov 2022
Nice hotel in Bishkek
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your wonderful feedback. We hope to see you soon in near future!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Tamu
Kamar Superior Queen
Menginap di Nov 2024
Bisnis
12 ulasan
5.0/5
Fantastis
Diposting pada 15 Des 2024
很不錯的酒店，設施完善，床很舒服，隔音也還可以。早飯品種也很豐富。地處市中心，周邊生活配套也比較多，到商場走10分鐘左右。
Terjemahkan
Tanggapan dari Properti: Dear Guest,Greetings from Novotel Bishkek City Center!Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. Thank you for highlighting our breakfast variety and comfortable location. We truly hope to welcome you back soon for another exceptional visit.Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Quancunのxiwang~xiaohuang
Kamar Superior Twin
Menginap di Sep 2024
Keluarga
183 ulasan
5.0/5
Fantastis
Diposting pada 5 Okt 2024
酒店位於凱什比克市區，周邊有超市和餐館，交通方便。酒店房間寬敞舒適，安靜衞生，早餐豐盛，但不太符合國人胃口。酒店工作人員熱情，有求必應。總體而言，值得入住！
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. We truly hope to welcome you back soon for another exceptional visit.Warm Regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Pengguna Anonim
Kamar Superior Queen
Menginap di Sep 2024
Sendiri
4 ulasan
5.0/5
Fantastis
Diposting pada 1 Nov 2024
無可挑剔，正如這個國家的絕大多數酒店一樣，房間非常非常乾淨！設施齊備，我借用了轉換接頭，需要10美元按金，工作人員非常熱情，友好，負責。
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your kind words about our team! We're delighted to hear that you had a positive experience with our team and that their efforts made your stay memorable. We will be sure to pass on your compliments to them—it truly means a lot. And detailed positive feedback about House Keeping service.Sincerly,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Maria
Kamar Superior Queen
Menginap di Nov 2024
Bisnis
4 ulasan
5.0/5
Fantastis
Diposting pada 30 Des 2024
Новый отель, просторные красивые номера, все чисто. Вкусный ресторан, отличный спа. Довольна. Остановлюсь еще раз
Terjemahkan
Cangqing
Executive Queen Room
Menginap di Apr 2024
Bisnis
52 ulasan
3.7/5
Diposting pada 25 Mei 2024
房間確實比較乾淨，床品也比較乾淨。但毛巾有點硬。 房間比較小。 牙刷水和衞生需要要服務才可以。房間沒有一點智能的設施。 早餐種類挺多，但是中國人能吃的就那點。每天就衹能吃點剩菜，雞蛋，水果和牛角包。 總體來講，這麼高價格的酒店和服務不匹配。整體像是中國新建的經濟型酒店。頂多算3星半。
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughtful suggestions and insights. We're sorry to hear that room facilities and breakfast did not meet your expectations. Please be assured that we are actively looking into this matter to ensure that it is addressed for future guests. We value your input, and we hope you will give us another opportunity to exceed your expectations on your next visit. Sincerely, Aziza Atamyrzaeva Asst. Guest Relation Manager front Office
MASANORI KAUE
Kamar Superior Queen
Menginap di Apr 2024
Sendiri
11 ulasan
4.5/5
Sangat Baik
Diposting pada 25 Mei 2024
部屋にはドライヤー・ポット・コーヒー/紅茶あるが、歯ブラシは無し。レセプションで言えばもらえるかも。部屋はきれいで広くて眺めも良く快適に過ごせました。 朝食も美味しく特に野菜が嬉しかったです。
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's always great to know that our efforts to provide excellent service and a comfortable experience are appreciated. As we are the part of Accor group all bath amenities upon request.We truly hope to welcome you back soon for another exceptional visit.Warm regards,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Tamu
Kamar Superior Queen
Menginap di Nov 2024
Bisnis
1 ulasan
5.0/5
Fantastis
Diposting pada 3 Jan 2025
設施：很新 衞生：乾淨 環境：舒適 服務：很好 地理位置很好，在市中心，旁邊有超市，管理到位，服務到位，推薦來比什凱克的大家來住！！
Terjemahkan