Ulasan Four Points by Sheraton Bintan, Lagoi Bay

Sangat merekomendasikan untuk menginap karena hotel ini sangat baru dan dalam kondisi baik. Itu juga sangat dekat dengan pantai

Tidak ada toko serba ada atau restoran di dekat hotel, jadi bawalah semua yang Anda butuhkan sebelum pergi. Harap membawa peralatan bermain air pantai sendiri. Kami tidak menyediakannya.

Hotel ini sangat baru dan staf layanannya sangat, sangat baik. Mereka sangat memperhatikan detail dan menyiapkan kejutan ulang tahun yang luar biasa untuk anak saya keluarga untuk berenang dan menikmati hidup.

Hotel yang sangat bagus di tepi pantai dengan kamar dan lokasi yang bagus. Sangat tepat

Hotel Baru, kualitas bagus

Booked an all-inclusive package for the hotel and the service was just top notch. 1) Called in advance and had the transfer from ferry to hotel arranged 2) All the staff were super friendly and welcoming, always checking in if we have any requests or needs. 3) Although the hotel is still under construction, all the amenities are working and super new 4) The beach was very clean, beautiful waters 5) we initially were offered only 1 menu for our all inclusive package, after the guest relation officer asked for our feedback and I informed them of the issue, the next meal I was immediately offered and menu with more options. 6) Food was very good! 7) Overall, great 3D2N stay and keep up the good work, hope to see more improvements (more activities)

Hotel goes the extra mile to arrange shuttle services for us from ferry terminal to the hotel, thank you !!

10 minutes drive from the ferry terminal, very easy to get to Free transport provided to the back. New resort and great amenities, highly recommend

Location is good as it is located near to lagoi bay and other location e.g. safari lagoi etc. The cleanliness of hotel room is good. Just that the kids pool cleanliness looks abit cloudy and some tree branches inside the pool. The service of staffs are good and friendly. The facilities of the hotel is good. Just that the kids club floor abit dusty and some toys are spoiled.

房間整潔乾淨，服務態度都很好，笑容滿面，風景不錯，沙灘細膩，海水質量好。還體會了一下酒店Spa感覺很不錯，手法專業很放鬆！非常推薦！從新加坡坐船一小時，去程晚點半小時，也稍稍顛簸，回程一早的航班準時且平穩。體驗感不錯！還會再去！

酒店環境不錯

The property was nice & new. Half the hotel rooms are still under construction but you don’t even realize that. The check in staff was courteous; the transportation staff, housekeeper, all exceptional. The breakfast was also amazing-good staff. The servers at the pool bar, however, should be re-trained. They were so slow, never coming for an order quickly. I decided to order 2 drinks at a time so I didn’t have to wait. They are the same servers around the pool & they make it hard to order anything as they are not around. there were around 7staff at the pool bar, all on phones/ chatting& laughing with each other. how awful will service be if the whole hotel is full? you have to beg to get your bill, so we resorted to just walking away until they chase you down for a signature. 2 incidents happened that were poorly handled. 1-my husband ordered a Moscow mule, then he commented that it tasted awful & there was not any alcohol in it. We passed it around the table & all agreed. The server came back and asked how is the drink? I said it tasted like no alcohol. Then he giggles &says we forgot. If we had said fine, was he just going to keep the extra alcohol? 2-when it rains there is not any drainage around the pool bar at all, some boards are already rotting and falling in. Worse, the tiles inside are super slippery & 4 kids fell. My kid was very badly hurt, then staff started vacuuming the water. A few more kids fell. We were offered only a milkshake for free.