Casa del Puerto

Lovely hotel! Great staff and food is divine. The staff is very accommodating to needs and are great to speak to about where to go and helping with transfers and transportation. The food is also very good and well priced. I loved breakfast and it kept me full all day. I did also dinner sometimes and was also impressed with the freshness and quality. I can’t wait to visit again.

This is our 3rd time staying here for a week long vacation. We loved this hotel at the beginning but each time we come its getting more run down. And I don’t think we’ll come back unless they makes some changes. It needs a lot of updating. And the room service is bad. We didn’t get our room cleaned for the first 3 days we were there, we had to ask them to come clean it. No towels when we arrived. We constantly had to ask for towels/toilet paper. They don’t bother cleaning the glass on the patios so you can’t see out them. The fridge was on the brink of dying. No coffee makers or glasses in the room. The patio around the pool is falling apart. The pool wasn’t cleaned often. The hotel has so much potential. Big ocean front rooms, nice little restaurant with good food, nice size pool right on the ocean, small & quiet. It’s a shame that it’s not being taken care of.

Recently I spent two nights there separated by a few days. I'd like to start by saying I've been to this hotel two or three other occasions the last time being a few years ago. I travel to Mexico at least twice a year and have done so for over 40 years. CDP has been my " airport " hotel for the last six years and I loved it. But things have changed radically. On my first stay of the week with four other couples here are some of the issues. The AC was not working in our room. We were told it was fixed but it wasn't. There was an oily substance on much of the floor ,probably bug spray. It was almost impossible to open and close the patio doors ( true in all rooms). The bathroom hardware is corroded and the mirror was pitted in one of our rooms. Our first night there were only two beach towels in room. No hand or regular towels. The shower floors are very smooth marble and there are no rubber mats. This is true in all the rooms AND it's been mentioned in previous reviews . Management promised to correct this situation in earlier responses to reviews and they have not. VERY dangerous. My friends rooms also had issues. In one the AC unit left a huge pool of water that got his belongings wet. Another room the drain in shower did not work. There was hand foam/soap in both dispensers in shower , no shampoo. One of the rooms did not have a refrigerator. The mirror was extremely pitted on our second stay and the bed did not have a blanket. The toilet didn't work. We used beach towels for blankets. The elevator has problems that need to be fixed. The pool has an underwater light that is hanging by one of the electrical cords. My friend pointed that out to me when I said I wanted to take a swim. No way! The restaurant has declined markedly since 3 years ago. There was no ice ,avocadoes and other items. My wife and I both ordered the mixed salads, mine with no cheese. Out came two plates of sliced tomatoes, one with chunks of cheese on each slice. I would like to say there was one employee named Romeo who tried to fix these issues and was a great help. It's obvious management has abandoned this property. I'm sad for myself and the employees.

We enjoyed a spacious and well-furnished room on the second floor, with amazing oceanfront views overlooking the attractive pool area and sun loungers. The staff were friendly and welcoming, and both the included breakfast and our a la carte fresh fish dinner were delicious. The location north of Puerto Morelos is convenient when arriving/departing from the Cancun airport, and is a short drive away from the town’s restaurants/shopping (or for purchasing a local SIM card). As mentioned in other reviews, the hotel facilities are quite worn. The gravel road leading from the neighboring hotel to the property (lefthand arch of the three archways) is unmarked and bumpy, and best navigated in daylight. We used our rental car to get to town, as the walk along the access road did not seem appealing.

Friendly staff,always ready to serve you.Hotel room are huge and clean.All 14 rooms are beachfront.Big and clean well care pool.Perfect place to relax.Luis,victor,marco,wendy,faby ,Edgar keep going wonderfull people as family.

This was our 2nd time staying at this lovely boutique hotel. We still love it. Can’t beat the views. Right on the beach. And we love it’s small size and how quiet the area is. But a few small things have changed with the new owners. We missed the bikes and coffee pot in our room. And it would be nice if the glass on the patios were cleaned every couple of days. We couldn’t really see through them. Small things that make a difference. Be sure to have a rental car if you stay here. There is a little restaurant at the hotel but the restaurants in puerto Morelos are so good that you don’t want to miss out.

Large, very clean room with a huge bathroom. Great ocean and pool view from our 3rd floor room. TV was tiny and operated on a ROKU. For whatever reason we were not able to access the apps. Great breakfast included every morning. Being outside of town had its pluses and minuses. Private beach and quiet a**osphere a definite plus. Parking was difficult when driving to town.

Hotel Casa Del Puerto by MIJ is a mixed bag of results. Here are the pros and cons. Pros Large room, large balcony, oceanfront, beautiful view, good WiFi. The type of place where you want to get away from town and chill. Food is pretty good at the restaurant. Nice entrance to the hotel, nice pool that’s cleaned daily and helpful service in restaurant. Beach access is easy. Cons Room service is lacking and the care of the room is poor. The front door handle and lock has rust. The curtains have mildew on both sides over the entire curtain and the curtain rod has mildew. The AC unit was dripping water. The bathroom has rusty faucets and one of them was loose. The shower head is rusty. All the hinges in the shower are rusty. The knobs to open the windows in the bathroom are rusty. Sliding glass door to the balcony is not easy to open. Overall I don’t know how someone who cleans the room does not notice this and I don’t know why management doesn’t fix this. We talked to other guests staying here and their had the same issues. We only stayed for a brief time. Keep in mind taxis into town are $20usd each way unless if you take long in the beach. While it’s quieter here, if you like to be closer to town or prefer a clean room there are other options. This place has so much potential to be a nice boutique hotel. However the Cons will keep us from returning.

This is a lovely boutique hotel with huge rooms and great position by the beach. The pool is nice, restaurant adequate and overall a nice place to stay…… BUT THERE IS A MASSIVE BUT , My stay was ruined by the fool they employ in the garden who decided twice in 4 days to cut the lawn with a strimmer not a lawnmower taking hours to do what should take 20 minutes. He literally cut the whole lawn with a petrol strimmer and you know how loud they are. Reception dont have any say in how the hotel operates so nothing was done. The guy seemed to enjoy the disrespect he was giving. Madness and very disappointing