ANDREW JOSEPH
25 Juli 2023
A nice hotel in a nice location. Alas, I was unimpressed with the lack of graciousness when attempting to modify the reservation. Due to a time zone confusion, I tried to modify the reservation within 1 hour after the deadline. But the Wtown organization (which seems to own all the hotels in the Gubei Water Town Scenic Area) refused to budge. Once the deal is closed for 1 minute, they are happy to have you rebook a whole new reservation and pay full price for that too. Upon arriving in Gubei Water Town, you can see why the hotel management is so unprofessional: this area still hasn't recovered the tourism after covid. And they are quite desperate for money. Once they get it, they will not work with you to fix anything. Just spend more and rebook.
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